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Here is the manual for you with step by step instructions on how to
use your unit. I have link you to the complete manual with
specifications, resources, Picture illustrations as well as trouble
shooting section. I hope this helps you. If this does, please if you
can, rate my solution accordingly and some nice words would be
Also if you like, here is my link to my own pages on fixya of other
areas in my expertize. I am also completely trained and certified in
Automotive, Appliance and of course Electronics. Here is my personal
Link to my page. Thanks Mike
You can try this software off the hp website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3263044&prodTypeId=215348&prodSeriesId=3263043&swLang=8&taskId=135&swEnvOID=2067
It appears the maps were last updated in 2007, so im guessing they have stopped supporting this model fully.
Do not panic when you have your gps receiver stuck on the navigational screen, the problem simply is that the file supporting the loading of the maps and other start up programs might have been corrupted or missing somehow.
The first way to solve this problem is for you to reset the gps receiver, by holding down the reset button or holding down the power on/off button for about 15 seconds, it will restart the gps receiver. This time it should come on to the complete navigational screen,
If it does not, the next solution is for you to format the gps receiver by connecting it to a computer and transferring your maps to the computer, then you format it from the computer, after formating, go to the website and restore your operating system or upload the latest software for your gps from there, then you update your maps and copy back your maps into the gps receiver back.
That should do the job for you.
I hope this information helped.
Actually some bad news for you all. When you used the VP somehow you corrupted the internal software in the GPS. If the damage is done then you need to reflash the internal memory of the GPS. If the unit is in warranty .. then call Magellan.
Thanks for coming back, although I'm starting to believe I am the last resort for tech support on these models.
This screen as with computers, is the blue screen of death. Unless you can still sync up with your computer and attempt to reload 3.56. If that didn't work, I would replace the hard drive which I'm sure you don't have lying around.
You could try opening the unit up (very gently), removing the hard drive (ribbon) cable, making sure the contacts are clean and re-inserting it.. other then that sissey.. in the shop we would format HDD & re-load the software. Does your computer recognize it?
No a practical solution, but at least you will get your device repair, after being on hold for 40 minutes I spoke to a very nice rep, unfortunately evethough she didn't admit it, it seems a software problem with the new 2008/2009 map update, in other words no way to fix it, you need to send it for repair, make sure you tell them to update the device with the new 2008/2009 Maps, if not you will have the same problem later on, Good Luck