Question about HP Photosmart 3210 Printer

2 Answers

Ink System Failure

I've tried new ink, holding in "ok" and shutting off system, unplugging it, holding "ok" "cancel", "color", and "black" etc.... nothing is helping, Everytime I turn on my printer ( HP Photosmart 3210), It gives me a "Ink System Failure" "Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 0xc5d1381" (by the way, it says unable to receive fax, but it doesn't have a fax on it)

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  • Anonymous May 29, 2008

    I have tried all the solutions given for this problem, but nothing has worked. This has been a pain in A%% printer since I got it.

  • Anonymous May 01, 2009

    Nice copy paste Khalsa007. Did you get that right off the HP web site? Doesn't work. Does any one have a real solution? Like when you hold down the two keys at the end of the #'s pad and it comes up with the msg of: Mfg Commands - Enter Special Key Combo............. What's the combo?

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I just had this problem with a HP C5150 and I found this bit of conversation on the web and it worked for me.

My error code was 0xc18a0501 and the following steps did resolve my issue, hope it helps you as well.

  • OK I had the hp error code 0xc18a0001 problem and here is the conversation I had with the tech.....
    james cowan: hp error code 0xc18a0001
    Earnest: I will assist you in this regard
    james cowan: great
    Earnest: I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
    james cowan: correct
    Earnest: Thank you for confirmation
    Earnest: May I have the model number of All-In-One you are using?
    james cowan: c6250
    Earnest: Thank you for information.
    Earnest: James, please let me know the room temperature in which printer is replaced
    james cowan: 67 degrees f
    Earnest: Okay
    Earnest: Please perform the below steps on the front panel of the printer to resolve the issue
    james cowan: ok
    Earnest: Press and hold the "left arrow" key.
    Press the "Setup" key and release both keys, Display should say "Enter Special Key Combo"
    Press and release the "OK" button.
    Earnest: Please ignore the above steps, James
    james cowan: ok yes nothing seemed to do anything
    Earnest: Please perform the below steps on the front panel of the printer
    Earnest: Press and Hold the "Print Photos" &"Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo"
    Press and release in sequence"Red Eye Removal","Print Photos","Red Eye Removal"
    Earnest: Display should say “Support” and display the FW rev (something like R0616R)
    james cowan: COxxFN0723BR j
    Earnest: Okay
    Earnest: 2. Press and release the right arrow button until the display says “System Configuration Menu
    james cowan: ok
    Earnest: 3. Press and release the "OK" button.
    james cowan: ok and it says hardware failure status
    Earnest: Display should say "Hardware failure status: Clear. Press OK to clear".
    Earnest: Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
    Earnest: Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
    james cowan: ok
    Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
    Earnest: Let me know once you are done with the above steps
    james cowan: ok its unplugged
    Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
    Earnest: Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE".
    james cowan: ok
    Earnest: Let me know the message displaying on the front panel of the printer
    james cowan: printer preparation occuring - do not interrupt
    Earnest: Okay
    james cowan: ok its done
    Earnest: Let us print a self test page from the printer now
    james cowan: ok deal
    Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray.
    2) Make sure that the printer is on and loaded with unused plain, white paper.
    3) Press Setup . The Setup menu appears.
    4) Press the down arrow button to select Tools , and then press OK .
    5) Press the down arrow button to select Self-test Report , and press OK .
    james cowan: ok printing
    Earnest: Okay, please check whether all the colors pritned perfectly on the test page
    james cowan: perfect
    Earnest: Great..Cheers!!!
    james cowan: thank you very much
    Earnest: James, now you can continue using the printer
    Earnest: I appreciate your efforts and patience in trying to resolve the issue."

Posted on May 02, 2009

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Hi,
The issue relates to hardware of the unit ,
unit can not be recovered or is almost certain to fail again, however we can Attempt to Recover Unit Once .follow the steps below .

Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer.
9. If the error is still there replace the unit.


it might help.

Thanks.

Posted on Jun 05, 2008

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Hi,problem can be solved .Please check out this link for the Ink System Failure problem.

fixyourownprinter.com/forums/printer/39471

These are from the link above:

Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate.

Our HP 3310 was having the same ink system failure. Tried everything I could find, and had just about given up when I found this forum. I didn't quite get the reset right the first time, but on the second try it worked. After holding down OK, Cancel, Black and Color buttons while turning it off, I turned it back on, it turned itself off and I turned it back on again, it started off doing the calibration and it took about 5 minutes, but when it was finished I had a working printer again.
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*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
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Please Try This, I am sure it is going to workout.


Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
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Turning the printer on and off will not solve your problem. If you get ink system failure you most likely have air in your ink system. This will happen after months of use -every ink cartridge you reload and purge will have a little bit of air trapped in it and over time it must add up. You have to do a system reset which causes your printer to start over and do a full purge of ink through your system. This is what happens when you do your first ink system set up when you open install new ink cartridges. To do a ink system reset you must first:

1. After your printer gives you a ink system failure you will need to press and hold down ok and cancel at the same time and then press the start button once. (make sure you hold the cancel and ok down until the system shuts down and then release).

2.Now (Again) hold the cancel and ok Button down and and press the on button again -making sure to keep holding down the cancel and ok until it shuts itself down again. It will seem like it is starting up again up will then just shut off. Now once it has shut off for the second time (It is VERY important that you have a new set of ink cartridges installed before turning on the system for the second time) This is because it will do a full ink purge and rid the trapped air in the system. If you have old ink in it or almost empty it will most likely not purge enough. A new set of ink works best- You can go back to your old ink after if you like and keep the "new" set for back up when the system fails again down the road (it will fail again -this is poor designing by HP).

3.Now once you have shut down the system and loaded a fresh set of ink (all 6 of the ink cartriges) you can now press the on button (at this time you should get a reset code the come on first and the printer will run its purging of the air and new ink.

4. You might have to do this more then once to rid all the air out of the system-keep trying and after 2 -3 times it will stop giving you the ink failure. I have fixed my printer many times by this fix for many years.

Good Luck!

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