Question about Dell 968 All-In-One Printer
Follow all these steps to fix your problem :
Turn the printer on and open the top cover.
If the printer makes a loud grinding noise and the carriage assembly is stuck behind the right side of the printer, one of the ink cartridges may not be completely locked into the carriage assembly.
*Turn the printer off and locate the capping station on the right side of the printer below the carriage assembly.
-Turn the printer on and as the capping station lowers or a grinding noise occurs, unplug the power cord from the back of the printer.
-Pull the carriage assembly to the center of the printer. (One or both of the ink cartridges may need to be pushed toward the back of the printer so they do not keep the carriage assembly from moving to the center of the printer.)
-Remove the ink cartridges and verify that there are no parts damaged or broken.
-Reinstall the ink cartridges in the carriage assembly making sure the ink cartridges are firmly locked into place.
-Plug in the power cord and turn the printer on.
Print a self-test with the top cover of the printer open and the output paper tray removed to try to determine where the noise is coming from.
-When the printer is turned on and the top cover is open, remove the output paper tray.
-Push the RESUME button once and the carriage assembly should return to the right side of the printer.
-Hold the RESUME button down until the printer begins to print a self-test.
If the carriage assembly stalls on the left side of the printer, verify that the clutch actuator arm (slider arm) is correctly positioned.
-Unplug the power cord from the back of the printer.
-Slide the carriage assembly away from the left side of the printer.
-Locate the black or white clutch actuator arm above the metal gear assembly on the left side of the printer. Verify that the downward pointing "tooth" or "arrow" on the right edge of the clutch actuator arm is positioned to the right of the metal gear and plastic half-gear assembly below the clutch actuator arm.
-If the arrow on the clutch actuator is stuck between the metal gear and plastic half-gear (see Figure 1), lift the clutch actuator and move the arrow to the right of the plastic half-gear (see Figure 2). Once the arrow on the clutch actuator is to the right of the gears, the clutch actuator should move freely right and left 12.7 mm (0.5 inches).
-Replace the upper (OUT) paper tray, close the lid, plug in the power cord, and repeat Step 3 above to verify that the noise is gone.
If the printer is making a clanking or chattering sound as it prints, the printer may require repair, contact the Customer Care Center.
If the paper jams in the printer or becomes scratched as it is feeding through the printer, verify that the pinch springs or rollers are not damaged or missing. Also verify that nothing is stuck under the paper sensors by following the steps below.
-Turn the printer off and unplug the power cord in the back of the printer.
-Verify that the three small brown rollers are pressing against the three larger black paper feed rollers. Also, verify that the three metal pinch springs are pressing against the larger black paper feed rollers (except for the center pinch spring, which should be pressing against the metal guide surface).
-If one of the brown rollers or pinch springs is damaged or missing, the printer should be sent in for repair.
-Verify that nothing is stuck under the two black rectangular paper sensors located between the three pinch springs. Lift up on the sensors and blow air under them to dislodge any particles that may be stuck under them.
-Plug in the power cord and repeat Step 3 above to verify that the noise is gone.
Sometimes intermittent noises from the printer can be caused by the drive belt slipping over the gears. Clean and lubricat the bar with some silicon lubricant such as WD40 by spraying it on a paper towel and running it across the bar two or three times.
Posted on Oct 03, 2010
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Posted on Jan 02, 2017
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