Question about Samsung NC10-14GW Notebook

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Has us locked out on a brand new samsung computer. will not even boot up

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  • josebl Oct 03, 2010

    we have tried that and they seem not to be able to help us. they say that we have to get that from ecost and they don't have one. they want me to send it back.

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  • 397 Answers

Hold the power button down for 10 seconds. Then press power again- this should allow the system to boot up again

Posted on Oct 02, 2010

  • 1 more comment 
  • josebl Oct 02, 2010

    No workey. Its just boots to the failsafe and asks for a 16 character key

  • Susan Fender
    Susan Fender Oct 03, 2010

    At this point, you will need to contact Samsung and get the unlock password from them- they generally have a master password that they can give to you once you prove ownership

  • Susan Fender
    Susan Fender Oct 04, 2010

    I would approach the company you purchased from- this would be actionable under Lemon Law.

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