Question about Sony Cyber-shot DSC-W170 Digital Camera

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When I turn on my cyber -shot camera on it tells me to Turn the power off and on again. I do that but it keeps giving me the same message. Remove battery...recharged the battery...still the same message.

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Your camera most likely has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the Sony service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Posted on Oct 03, 2010

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2 Answers

When I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's...


When I turn on sony cyber-shot camera I get a Problem with the Sony Cyber-shot DSC-W35 Digital Camera when I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's wrong??

Oct 12, 2011 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Have a sony cyber- shot and out know while usign it the zoom started moving in and out on its own. now the camera turns on but just zooms in and out and then tells you to turn it off and on again


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

May 11, 2011 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

My Cyber Shot DSC W55 when i open it the lens keeps moving forward and backward and then something shows on the screen which says First "ACCESS" then the next one is "Turn The power off and...


Hi,


Error: TURN THE POWER OFF AND ON AGAIN or Access is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Feb 24, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Camera what close, keeps telling me to turn power off and on again


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Jan 13, 2011 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

My lens does not retract when i turn the power off. When i turn it on again the message 'turn power off then on again' keeps coming. what can i do


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Dec 13, 2010 | Sony Cyber-shot DSC-H10/B Digital Camera

1 Answer

When I turn the camera on it says "Turn the Power off and on again"! I do but keep getting the same message?


If turning the power on and off again does not resolve the error message, try doing a power reset.
If the issue is still unresolved, service may be required.

Jul 25, 2010 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

Message turn power off and on again


your lens may be jamed thats why it tells you to turn off then on its tring to cycle the lens so i would check that first! good luck!

Sep 02, 2009 | Sony Cyber-shot DSC-M2 Digital Camera

1 Answer

Sony Cyber-Shot DSC P-100 won't power up.


Actually u are a victim of BAD CCD see this link below

http://www.imaging-resource.com/badccds.html

but good news is all brands are doing this free of charge repairs sony, fuji, canon , olympus all, some models have service advisories issued and some are not noticed as all do not complain so u can get it repaired free even if u are out of warranty and even if ur camera is not on service advisory list tell them abt BAD CCD and they will understand and take ur repairs free of charge do not accept any charges for repairs as it is the manufacturing fault of CCD units tell them u know about it !

pls dont waste time see the service centre in ur area and email or give them a call see the link below for support in ur area just call them dont worry if u are not on list ask them

http://esupport.sony.com

PLS RATE ME FIXYA for free answer !

May 04, 2009 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

Turn power off and on again message


turned camera on and off as instructed and i keep getting that same message. lense cover does not open.

Oct 13, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Turn your power on and off again


Sony Technical Support Team is the first place to ask. This may be a firmware error, in which case the camera will need to be replaced.

Jun 15, 2007 | Sony Cyber-Shot DSC-S40 Digital Camera

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