Question about Bose 3·2·1 II System

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I have a Bose 321 II system. It won't power up. I have reset it by unplugging it and plugging back in to the outlet. The "Bose 321" indicator appears on the panel, but it still won't power up. What's wrong/what do I do next?

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That is indicative of a main board failure in the Bose unit. I have seen this way too many times.... when these Bose 321's go they really go. It will need to be repaired if you want to salvage that system, there is nothing you are doing incorrectly, and nothing you can do to reset it, it is true hardware failure inside the unit. Your best bet is to call this "back-end" number of Bose's to set up the service, 1-877-210-3782, they are open Monday - Friday: 8:30 AM - 8:00 PM ET...

So sorry about that, but it definitely is a failed board in the unit.

Tim

Posted on Oct 02, 2010

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Posted on Jan 02, 2017

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1 Answer

Power cord is broken on my bose 321


Is the power cord bad, or the jack in the unit that you plug the AC cord into broken? If you're interested in repairing your Bose, please visit my website at audioserviceclinic.com. You may contact me there. Thank you.

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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy

Apr 28, 2011 | Bose 3·2·1 II System

2 Answers

There is a cd stuck in the system how do i get it out


This solution is from the troubleshooting section of the manual:

• Follow these steps:
1. Turn off the unit.
2. Unplug the Acoustimass module power cord from the outlet for 60 seconds, then reconnect it. This
allows the unit to reset itself.
3. Before powering on, press and hold Eject on the media center.

Hope this info may help you!

Mar 10, 2011 | Bose 3·2·1 II System

1 Answer

Same problem here. It's all been working perfectly well for about 5 years. Not all I get is sound, but no picture from DVDs. Have tried changing round all the wires and experimenting, but still can't get a...


I just had this issue with my bose 321 and fixed by resetting the system - unplug the cable from unit and subwoofer for 1 minute, plug it back in and voila, it worked. Saved me a trip to bose store! :) Good luck.

Dec 15, 2010 | Bose 3·2·1 II System

1 Answer

Bose 321 Power Problem


try to check your ac cord may there's a loose contact between transforner outlet and ac cord of your system

Jul 11, 2009 | Bose (321GS) System

1 Answer

Error trying to play a DVD on the Bose 3-2-1- Lifestyle system.


Unplug the power cord leave the DVD inside the Bose 321 system. Then plug the power cord back in. Voilla your DVD starts playing.

Jul 05, 2009 | Bose 3·2·1 II System

1 Answer

Bose 321 tray will not open


If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.

Jun 21, 2009 | Bose (321GS) System

1 Answer

Bose 321 won't turn on


I'm amazed at the range of comments regarding this system; they range from unbridled enthusiasm to some **** words.
Before I try to help, if I am not familiar with a specific model but have a clue to what the nature of the problem might be, I research the item to see if I find some support for my suspicion.
You might keep tabs on some comments I found relating to a possible class-action lawsuit due to the array of problems that have appeared with this system.
This link will give you a sample of them:
http://www.amazon.com/Bose-DVD-Home-Entertainment-System/dp/B0002JY6SQ
   

Oct 17, 2008 | Bose 3·2·1 II System

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