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My washer is saying LD and not working - Kenmore Elite HE5t Washer

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LD is an error code for long drain. You may have an item stuck in the pump. Unplug the machine! Remove the bottom panel -three 7m or torx head screws. Sometimes 1/4 socket or nut driver will work. You will see the white pump just right of center with a hose that goes to the tub and another one that heads up to the right. Get a catch pan or bucket if you can fit one under the opening to the pump and slowly open the pump by turning counter-clockwise. If you have a tub full of water it may take a few times of tightening the pump cleanout, filling your catch can, and repeating the process. Once you have the water drained you can unscrew the pump cleanout catch filter and remove the clog. It is common to have this happen after washing rugs or small items. Be sure to not overload the tub and it will get items caught between the spin basket and the outer tub that end up in the pump. You may have to look into the small opening on the right where the pump motor/impeller is to make sure nothing has become lodged in there. While you are at it be sure your drain hose that goes into the wall or standpipe is not installed too deep as it will become submerged and cause issues and errors with the most important being foul water being sucked back on your recently cleaned clothing. It should be inserted about 6-8 inches and fastened with a zip-tie or tape so it will not fall out as it drains. Usually the machine ships with an U shaped device that the hose clips into to hold it in a hook shape. I hope this helps.

Posted on Oct 02, 2010

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1.Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose

2.The drainpipe (standpipe) height requirements are: 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer.

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