Computer boots up and then goes to a black screen
Please follow these trobleshooting steps......
Turn the computer off and then disconnect any external devices connected and then when you turn the computer on or as son as you press the power button to turn the computer on start tapping the F8 key repeatedly until you get a black screen that says advance boot menu option .Then used the arrow keys on the keyboard and then hit enter,select the operating system and then when you get the log on screen select administrator .If it takes you to the desktop then you can try doing a restore by going to start ?all programs ?accessories?system tools and then system restore ? select the date when you think that you r computer was working fine and then click on next next to exit from the wizard.Should fix the issue .
If the computer does not boot up to the desktop then without wasting time on any trobleshooting steps recovery needs to be done that takes the computer back to its original factory settings.To do this instead of the f8 key tap the f11 key till you get the screen that says system recovery ,click next until you get the screen that has advance option ,click on it ?select destructive recovery ?click next the recovery will start and the computer will be formated (whatever you have added after you bought the computer would be lost ).If the recovery does not work this was then it needs to be done from the recovery disks and fot that you call call HP...
ALL THE BEST
May 15, 2010 |
Computers & Internet