Question about Stiebel Eltron DHC-E 10

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No hot water. we noted the reset button is tripping off. when we reset it will only stay on for a few minutes and then trip off.

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The thermostat that you are resetting needs to be replaced.

Posted on Oct 02, 2010

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I suggest you call the manufacture for service as it sounds like you have a problem you cannot repair. It can be a short in the wiring or the thermal coupler can be bad. Here is the owner's manual in case you do not have one. http://www.stiebel-eltron-usa.com/pdf/install_dhc-e.pdf

Posted on Oct 02, 2010

  • joannahbharo Oct 02, 2010

    Thanks clay58. Will talk with the dealer tomorrow.

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1 Answer

I have a power star ae115 electric tankless water heater. It has performed flawlessly for approximately 5 years. A couple weeks ago it stopped producing HOT water but is still heating to Luke warm. The "...


5 years is about the lifespan for tankless.
You might have shorted element. That would explain cooler water and tripping reset.
Test element: power is off, disconnect wires from element; ohms = voltage squared divided by watt rating of element
http://waterheatertimer.org/How-to-test-water-heater-element.html

Call service technician./ Call Bosch
http://waterheatertimer.org/pdf/Bosch-AE115-AE125_manual.pdf

Gene

Oct 14, 2014 | Water Heaters

1 Answer

Not enough hot water


Some hot water means upper element is good, reset button is pushed in and not tripped, overheating is not issue, wires connected at top of tank are probably good, and unit getting power, but not necessarily full power. Otherwise we have not ruled out anything else.
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html#new

Check for crossover.
http://waterheatertimer.org/Crossover.html

Check for leaks: turn off all taps and put ear against pipe.

Gene
h

Dec 05, 2013 | Richmond 6E50-2 50-Gallon 4500-Watt...

1 Answer

I have norton tankless water heater, and the reset keeps getting tripped... what can cause this?


It can be the breakers in your house or the reset button is malfunctioning

Aug 23, 2012 | Water Heaters

1 Answer

No heat the water.


Suddenly no hot water: Red reset button tripped, circuit breaker tripped, bad upper element, bad thermostat, loose wire, TP valve is running hot water out of tank, leaking faucet is running hot water out of tank.

1) Check for leaks.
2) Check circuit breaker.
3) Open top cover on water heater and push in red reset button.
If reset is popped out and will not reset, replace thermostat:
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html
4) Test upper element:
http://waterheatertimer.org/How-to-test-water-heater-element.html
5) Loose wire
Do full troubleshoot:
http://waterheatertimer.org/How-to-troubleshoot-electric-water-heater.html

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Feb 01, 2011 | RELIANCE ELECTRIC WATER HEATER

1 Answer

One of the breakers assigned to our Hot wtr htr has been tripping recently leading to loss of hot water. This has happened twice in the last month. After resetting the breaker things have worked fine,...


Breaker could be bad.
Let's do a quick check and save you money.
Open top cover on water heater and push in red reset button that might be tripped.
If reset is tripped, water heater should turn ON.
If reset will not reset, then replace upper thermostat:
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html
If reset is not tripped out, then it is OK, so test two top wires on upper thermostat.
Use cheap multimeter from home center, and set dial to 240-250-277 VAC.
Test across top two screws on upper thermostat to see if you have 240Volts.
To do full troubleshoot on ordinary tank electric water heater takes 30 minutes and multimeter
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

If water heater is not receiving 240V, then the breaker is suspect, or a wire between breaker and water heater is loose.
See basic water heater circuit
http://waterheatertimer.org/240-v-water-heater-circuit.html

Now let's look at circuit breaker:
Mark suspect 240V breaker.
Identify all your breakers, and also mark another 240 Volt breaker that is same amperage as water heater 240V breaker.
Turn off main breaker.
Take front panel off breaker box.
The wires and lugs on main breaker are HOT, so stay away from that area.
http://waterheatertimer.org/See-inside-main-breaker-box.html
Suspect breaker has 2 wires coming from breaker.
See if one or both wires are loose, and then tighten.

If wires are tight, then move these wires to the other 240V breaker that is rated for same amps as water heater.
Now turn on main breaker.
Put ear against water heater tank to hear bubbly fizzing sound.
This will identify if circuit breaker is bad, or if water heater needs a full troubleshoot.
It is not a good idea to run two 240V appliances on same 240V circuit breaker, so you may have to decide one or the other appliance until you can replace breaker.
Instructions to replace circuit breaker:
http://waterheatertimer.org/How-to-replace-circuit-breaker.html

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, fixya expert speaks with you over phone while you work on water heater circuit.

Jan 07, 2011 | Water Heaters

1 Answer

Electric water heater out. Already replaced elements and breaker. Getting power to the unit but no hot water. What now?


Have you reset thermostat on the heater, it will be the top thermostat right above the element. It will have a red reset button to press to reset. They will trip causing the heater not to work till it's reset or replaced due to thermostat gone bad. Chances are you may only have to reset it.

Please go to link below with to get some very helpful information on these topic's. If you replaced everything but the thermostat or reset it that's all left to hold out power to water heater. The thermostat is a safety device to protect the home owner. You may have had a element short out to trip it.
It will take 30 to 45 minutes to start to produce hot water after power comes back on.

http://www.water-heater-repair-guide.com/electricwaterheatertroubleshooting.html

Jun 17, 2010 | Audiovox Richmond 6G40-36F 6-Year Tall Gas...

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