Question about Conexant chipset 56K V.92 PCI Data/Fax Modem (B09171)

1 Answer

The port the modem is attached to could not be opened; Opening the modem device failed with error 000005aa

When I try to query the modem via device manager I get the following error: "The port the modem is attached to could not be opened"

When I view the modem error log i get the following:
05-26-2008 17:31:32.968 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
05-26-2008 17:31:32.968 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
05-26-2008 17:31:32.968 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
05-26-2008 17:31:32.984 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
05-26-2008 17:31:32.984 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
05-26-2008 17:31:32.984 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
05-26-2008 17:31:33.000 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
05-26-2008 17:31:33.000 - Modem type: SoftV92 Data Fax Modem
05-26-2008 17:31:33.000 - Modem inf path: oem10.inf
05-26-2008 17:31:33.000 - Modem inf section: ModemD215
05-26-2008 17:31:33.000 - Matching hardware ID: pci\ven_14f1&dev_2013&subsys_201314f1
05-26-2008 17:31:33.031 - Opening the modem device failed with error 000005aa

How can I resolve this problem.

I running Win XP Pro with Service pack 3

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  • 4 more comments 
  • Anoushka Jun 24, 2008

    I have been unable to access the internet via a dial-up connection and when I query the modem via the device manager and get "port the modem is attached to could not be opened". What to do?

  • mjmmtl Jul 10, 2008

    Windows Vista Home Premium

    Windows Update installed a new driver and modem stopped to work with same error,

    Attached modemlog:



    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\tapisrv.dll, versión 6.0.6001
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\unimdm.tsp, versión 6.0.6001
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\unimdmat.dll, versión 6.0.6000
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\uniplat.dll, versión 6.0.6000
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\drivers\modem.sys, versión 6.0.6001
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\modemui.dll, versión 6.0.6001
    07-10-2008 20:05:44.539 - Archivo: C:\Windows\system32\mdminst.dll, versión 6.0.6001
    07-10-2008 20:05:44.539 - Tipo de módem: PCI SoftV92 Speakerphone Modem
    07-10-2008 20:05:44.539 - Ruta de acceso del archivo INF del módem: oem22.inf
    07-10-2008 20:05:44.539 - Sección del archivo INF del módem: Modem1
    07-10-2008 20:05:44.539 - Id. de hardware que coincide: pci\ven_14f1&dev_2f30&subsys_207514f1
    07-10-2008 20:05:44.585 - Error al abrir el dispositivo de módem 000005aa

  • ah_w Oct 22, 2008

    I have the same problem

  • Anonymous Jan 04, 2009

    Same here.
    Tried to send a fax, and nothing happened.

  • hbirenbaum Jan 04, 2009

    Same here.
    Tried to send a fax, and nothing happened.

    Ran the troubleshooter, that did not help.

    My computer is a Dell Dimension 8400. Device manager shows no conflicts!

  • rraghav Apr 07, 2009

    The port that the modem is attached could not be opend while running query modem in vista home premium 32bit.

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  • 1 Answer

Sounds like a hardware problem

First > try changing the modem port (default is com3, try changing it to com4 or com5 whichever is free)

Try querying the modem again

Second > Contact your modem manufacturer

Posted on May 14, 2009

2 Suggested Answers

sunnylab85
  • 301 Answers

SOURCE: my device properties is pci/ven 8086 dev 24c6

Get the motherboard driver from the manufacturer site and run it on your pc it will surely work

Posted on Oct 24, 2009

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