Question about RIM BlackBerry 7250

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Black Berry 7250 not allowing me to scroll or answer calls

I take out battery, re-started, nothing,,,
the screen is "STUCK" reading "new voicemail" ok...
but my scroll button does not let me answer voice mail.
The escape button does not let me clear screen.
The phone is still accepting emails, phone calls, the alarm for my appointments is still going off, BUT SCREEN STUCK ON "new voicemail"
scroll button not responding, escape button not responding, none of the keys responding.. IT still charges too... very confusing....
my concerns are my contact numbers, BUT MAINLY by information in my MEMO PAD as well....
SOMEBODY PLEASe help!!!!!

Posted by on

  • lemurone Jun 11, 2008

    Please let me know if there is a resolution, I have the exact same problem and resetting is not working.

  • juandroa Aug 20, 2008

    I'm going through exactly the same problem. I've probably done about 15 battery pulls in the last few hours, but it still won't respond to anything. It shows the "charging" icon when I plug it in, and notifies when you get messages and calls, but it just won't scroll and none of the keys work.

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  • 78 Answers

Sounds like you need to do a hard reset on the device. Try pulling out the battery while the device is on, leave out for 15 seconds and then put back in.

Posted on Jun 03, 2008

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