Question about SanDisk Sansa View 8GB MP3 Player - Black

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Mp3 not recognized

I use Vista Home Premium. The device charged and the sytstem tray shows/says that a devise search is happening. Still neither windows explorer or WMP11 recogno=ize the 8gb View

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What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Jun 17, 2008

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1 Answer

Im running win. vista home premium and try to install creative zen v plus (2GB) and computer is not recognizing the device -- i keep getting a MTP device failure.


go to my computer> properties>hardware > device manager >USB>right click on it> update driver>
then1 
1.yes this time only> next 2.choose advanced option>next 3don't search i"ll update from........>next4.click on show campatible> next> next 5. now it updated then restart you computer 

your problem will now soved 


golu_fixya

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Get the Vista compat software. If you already have:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Hi,
try aa different USB Port if your computer Has One.
Turn the power On The MPEG Player on and off when it,s Connected.
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Replace your USB lead, it is possibly broken internally, or player fault.
Mike @ Compurepair.

Feb 25, 2008 | Creative Labs ZEN V Plus MP3 Player

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