Question about HP Pavilion ze5470us Notebook

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Freezes up after welcome page - HP Pavilion ze5470us Notebook

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  • rchworks Oct 04, 2010

    I HAVE NO START OR TASK BAR TO CONTINUE A PROCESS, JUST A BLUE HP INVENT SCREEN

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2 Answers

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Hi. This could be a motherboard problem. You may try to perform power drain to the system. Take out the battery and unplugged the power adapter. Press and hold the power button for 30 secs. Put everything back in. Turn on your computer. If problem still persist then you need to call manufacturer to have the motherboard replaced if your computer is still under warranty.

All the best!

Posted on Oct 05, 2010

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Dear Sir Thank you for accepting the offer. I am assuming that you are runningWindows XP professional , please tell if you hjave any other operating system. This is a common problem with theOS infected with the virus/malewares. You must clean the system and repair theOperating System files to resume proper functioning of the machine.Please donot leave the system 'ON' as the virus creates its copies and load the CPU forcopy creation, it will create infected files in number and you may looseimportant data. Please do the following steps. Restart the machine> press F8and select 'Start windows in safe mode'. After booting, login in to thesystem, Press start> control panel>user accounts> disable guest login,and please do put a password for administrator login if it is not there. Press Ctrl+Alt+del together and from the taskmanager select processes Select the processes which werehaving User name as 'Administrator' and taking memory resources more than 25000k. select those process and press 'End Process'. Same way try to end as manyprocesses as you can. This will manually release the memory for the processorand your OS will resume service for this particular session. Connect to the internet and Nowinstall antivirus software for free from below mentioned link: http://free.avg.com/in-en/homepage Download, update and then run acomplete scan of the machine. It will take around 3 to 4 hours depend upon theSystem Resources. This is a free antivirus tool and only requires free registrationon AVG site. They wont charge you for anything. Now go to Start> Run typemsconfig Hit enter Now select Startup menu, check 'disableall' Press 'apply' then' OK' Now make sure than your scan is completeand avg have either transferred all the infected files to Virus vault by quarantining them or by deleting the virus programs. Insert the operating system CDinside the CD ROM. Restart the system, keep pressing 'delete'or 'F2' button. Go to the BIOS setup, select boot priority menu. Select CD/DVD ROM as a first bootdevice and HDD as second. Press F10, save and exit, Systemwill restart and the it will ask to 'press any key to boot from CD/DVD, hitenter, Set up will continue. Now press F8 when it asks so, select'Fresh Installation'. Don't worry about your OS and files, they will be as itsis. In next screen setup will say' Microsoft Windows Xp Installation is foundin directory C;/' Now select Repair . proceed as theset up says. After complete setup loading System will restart and again ask for'Press any key to boot from CD' PLEASE don't press any key, now onwards set upwill resume loading from HDD. After 20 minutes (depend on theresources)your OS files will be restored and system will be able to continue onits own. Remove the CD. And again run a complete System Scan by double clickingthe AVG shortcut from desktop or from program menu. Please tell if any otherassistance is needed.

Posted on Oct 04, 2010

  • SHIVENDRA TRIPATHI Oct 05, 2010

    If booting is not taking place then please try the following :
    Restart the machine :

    Keep pressing 'delete'or 'F2' button. Go to the BIOS setup, select boot priority menu. Select CD/DVD ROM as a first bootdevice and HDD as second. Press F10, save and exit,

    Now insert the OS cd inside the drive.
    restart and the it will ask to 'press any key to boot from CD/DVD,
    hitenter,
    Set up will continue. Now press F8 when it asks so, select'Fresh Installation'. Don't worry about your OS and files, they will be as itsis. In next screen setup will say' Microsoft Windows Xp Installation is foundin directory C;/'
    Now select Repair . proceed as theset up says.
    After complete setup loading System will restart and again ask for'Press any key to boot from CD' PLEASE don't press any key,
    now onwards set upwill resume loading from HDD.
    After 20 minutes (depend on theresources)your OS files will be restored and system will be able to continue onits own. Remove the CD.

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