Question about Frigidaire Affinity ATF7000E Front Load Washer

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Ran through cycles fine untill it got to spin cycle then stopped and started humming and did not drain all water out

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The pump has either blocked or failed. The humming noise strongly suggests a blocked pump, but if left that way for too long the pump motor burns out.

I'm unfamiliar with your machine as it's not sold on my side of the Atlantic so can only provide a generic answer, but most front loading machines have a user-accessible pump located behind an access panel at the lower front of the machine.

Turn the machine off at the main power socket and open the access panel. The pump is usually hidden behind a circular access about 3 or 4" in diameter, but if you open it then the water in the machine will gush out. Many machines incorporate a small drainage tube next to the circular access, you pull it out and place the end into a large bowl and then remove the plug on the end to drain down. Once the water is drained , replace the bung in the tube and re-stow it as you found it. Now you can open the circular access, but still expect some water to escape so lay a few dirty towels on the floor.

The circular access door usually unscrews counter-clockwise and attached to the rear of it is often a debris trap. Clean the trap and then clear any debris from the pump which will now be visible. Most of the time the blockage will be socks, tights or underwear. Once you're sure that it's all clear, check the pump impeller vanes (should be visible) to ensure that they're not damaged and try turning the impeller by hand (should be easy if the pump is now OK). Now just refit everything and turn the machine back on.

If the symptoms continue, or if there is no access door to the pump, then you'll need assistance. Turn the machine off again, and then pull it forwards a couple of feet. Tilt the machine backwards and securely prop it up so that there's no risk of it falling down nor of sliding further back or forward. If you have already tried the first repair method then you'll already know where the pump is located, but if not then it's easy to identify. There will be two tubes connected: the outlet goes out of the rear of the machine to the drain and the inlet is usually a flexible rubber bellows type of tube and goes from the pump to the drum. Give the second tube a good squeeze all along its length to feel for any obstructions. If there are any then disconnect the tube from the top of the pump and remove the blockage (if the machine is still full of water then get ready with a large bucket and expect to get wet). The hose clip will usually be a spring clip which you'll need pliers to remove and refit: squeeze the tangs together to loosen the clip and release them to tighten it. If there are no blockages then check the outlet tube. As it's normally of semi rigid flexible plastic it's harder to find blockages in, so I tend to just remove the end from the pump and poke inside with a piece of coathanger wire.

If after all this you find nothing, then the the pump is the chief suspect. On European machines it's usually an integrated motor and pump assembly which has to be replaced as a single unit, but on the few American and Australian models I've repaired the pump and motor may be separate and connected via a flexible driveshaft. If the latter, disconnect the shaft and temporarily reconnect the power supply. If the motor now runs the pump needs replacing and if not it's the motor.

I hope this has been of assistance to you and that you manage to quickly fix your problem.

Posted on Oct 02, 2010


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