Question about Emerson EMSEM2646WH Phone
Does another phone work at that jack? Try a different phone cord (RJ-11). I like to use a simple older phone for testing. Do any of the other jacks work?
Find where your telephone service comes in and open the box. If you are lucky, you will find RJ-11 jacks in the box. Test for dial tone there. If there is no dial tone, contact your provider and have them fix the line. (If the service box doesn't have an RJ-11 plug, you will need the provider to test the incoming phone line.)
If the problem is only at the one jack, open up the outlet box and check for loose or broken wires. Some use a screw connection; others use a keystone jack (which requires a special tool to press the wires into the connection). For the screw type, you strip the insulation on the individual strands. The keystone has teeth to penetrate the insulation so don't strip it back. http://www.lanshack.com/wire_phone_jack.aspx shows how the jack should be wired.
If none of the inside jacks work, you need to check any exposed wiring for damage. After that you need to check the wiring inside the walls. Your telephone provider will fix this for a fee.
I hope this helps.
Posted on Oct 02, 2010
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Posted on Jan 02, 2017
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