Question about HP JBL Platinum Computer Speakers

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Hello, I have a pair of JBL Platinum Series speakers linked to my PC, which are just a few months old. They were working well, but they have stopped working. Although the green light comes on when I turn the black button on the right one, no sound comes out when I try to play a tv program from bbc iplayer. Please can you help? (I'm not technical, but if I'm told what to do, I should be able to do this). Many thanks - Lauren

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Hi Lauren This is the process of elimination which i would follow in a similar situation: -check cable going from computer to speakers, make sure both ends are plugged in correctly; -ensure sounds are not muted on your computer;
-try to play a song using another program such as windows media player. If this works, it's most likely the iplayer program which has been muted. -If none of this has helped, try plugging the speakers into a different device, such as a stereo headphones jack, ipod headphones jack, even a TV headphones jack. If the speakers still do not work, they are probably no good.
Hope this helps, Benji

Posted on Oct 03, 2010

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