Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Freezer is working fine but food unit side is not cooling - stays at 40 to 46 degrees. They replaced cold control unit and some other small parts but didn't help. Are there lines that could be blocked?

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Hi,

Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

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Posted on Oct 02, 2010

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1 Answer

Temp inside fridge is 46degrees. Besides


46 degrees is still below normal room temperature so it seems that the unit is cooling....you do not mention whether it is 46 degrees in both the freezer and the food compartments.....if the freezer is still cold...say below freezing or near zero but it is hot (46) in the other part of the refrigerator then there are probably 2 possibilities:
1. The small fan inside the freezer may be stuck and not spinning...they seem to go bad or at least stop spinning regularly on many freezer compartments. For most designs the fan must be running to circulate the cold air inside the freezer and also send some of the cold air over to the normal food compartment. When these fans shaft get stuck they will often emit a high pitched noise if they are able to turn at all. Of course if not turning t all then there is no sound. Determine if the fan is working....if not you will probably need to replace it and problem fixed. If the fan is working then look at the design of the plastic leavers etc inside the unit that control baffles between the freezer and food compartments. It may be a simple matter of sliding one of these controls to make it colder where the food is stored. some of them also have an electronic control for this so look for that knob and turn it to colder...not the actual refrigerator thermostat but one that controls what they call "balance" between the freezer and food areas.

Aug 21, 2009 | GE Refrigerators

1 Answer

Freezer does not get as cold as the setting made but refrigerator


If the unit is working correctly, it could be that you are trying to adjust the freezer with the wrong knob. The fresh food section is cooled by forced air from the freezer and can get about as cold as the freezer if not adjusted correctly. The thermostat its self controls only the temp in the freezer. Some times telling which is which is confusing. Here is the best way to tell the difference.
The knob that will turn the unit off is the thermostat. The other one controls how much air can be forced into the fresh food section. The thermostat should be adjusted to where the freezer stays around -10 degrees. The other knob should be set so the the fresh food section stays between 35 and 38 degrees. If this does not help or if you find that there is indeed a problem with you unit, please get back with me and I'll be glade to walk you through diagnosing the problem.
Please post a rating if solution is helpful. Thanks

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In my GE side-by-side refrigerator (model number GSS20IEMDWW), there is a motor-controlled flapper door between the freezer and fresh food side. Cold air from the freezer side cools the fresh food side when that flapper door is open.

It is located at the top of the fresh food side on the dividing wall between the fresh food side and the freezer. If this is blocked with something (large left-over container, soft drink bottles, etc), it _may_ be enough to prevent sufficient cooling of the fresh food side.

Of course, there may be a more serious problem with the flapper door mechanism or the control unit that signals the flapper door to open/close.

The vegetable and deli drawers may have a small opening (manually controlled with a wheel or a slider of some sort) that connects those drawers to the freezer side, thus explaining how those areas are still functioning as expected.

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3 possible problems.... Machine is possibly not defrosting (if this is it, eventually the freezer will not work as well) The damper between the two sides is possibly not operating, or the fan on the freezer side is possibly not blowing the cold air into the fresh food side.

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1 Answer

The food side not geting cold I set up the control nothing


the small cooling fan in the freezer compartment that sends chilled air to the food side is defective and needs replacement.  Sometimes that are only frozen stuck.

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2 Answers

Admiral - GC2224GEKB


Does freezer cool like the cold food section? Did this suddenly happen, and frozen food began to thaw?  Most freezers control the cooling in the cold food section. The freezer must work fine before the cold food section will work fine. Let us know more, Thanks JT 

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