Question about Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

The camera lense projects in and out when I turn the camera on. It does it 2 or 3 times then tells me to power the camera on and off. It's as if somethings wrong with the motor.

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  • Jim Ludwig
    Jim Ludwig Oct 02, 2010

    Has the lens been maladjusted in any way? If it cant reach its full travel length, it iterprets it as a malfunction, and is telling you to reboot. There are switches, sensors, motors, gears, and mechanisms so miniature and delicate, it is beyond belief . Try "Gently", helping the lense to fully extend. Dont force anything, or bend anything further out of alignment. Your mission, should you choose to accept it, is to RE-align, something is in a bind. Anything sticky on the mechanism ?, Hey ........no , I'm not prying into you personal life, anything that could cause it to bind up. Pop, candy, tape residue. Does it open it's eye?, I mean lens cover ?

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  • 3,006 Answers

Your camera has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the Sony service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Posted on Oct 02, 2010

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1 Answer

Finepix j27 When the camera is turned on "Zoom error" message appears and lense is stuck in an extended position. When the power is turned off, the lense remains extended. Do you know how...


hi, Zoom Error occurs when there the lenses are not able to move and something is obstructing the movement like some dust or sand grains etc., to dislodge the obstructing particles try tapping the lense side corner of the camera on a table top lightly (not too hard please, as the lense and autofocus combination is quite fragile) a couple of times in switch off mode and trying to power on after every 2-3 taps.

or you might send it out to a service centre, the charges are generally just the serviceing charges as no new parts needed.

hope this helps
cheers

May 05, 2011 | Cameras

1 Answer

When I push the power button the lense moves in and out several times then the camera just turns off. I tried charging the battery and holding the power button down for 10 sec. but still does the same...


The power button has two purposes explanable;
1. A firm press and hold would shut down the entire device, where would be common feature for the camera to perform a system check to include the lense functionalilty.

2. A gentle press and release of the same power button should capture a snap shot only after the camera has been powered on, by the similar process as pressing firmly the power button

Remember

Pressing firmly the power button would shut down camera completely after a system check if only the camera was on.

Pressing firmly the power button when the camera is off would turn on the device by performing a system check also.

Important note
The camera when powered on would have an indicator light of ready to capture snap shots.
The camera would autoshut down when left on for an extensive duration without capturing snaps.
The instance of such would generate a camera check once more before powering off completely


The lense adds to the cameras feature capabilities of acquiring images. a function of the lense is capture an impressive image where the mechanism of drawing closer to the object is made possible by a moveable lense. The Olympus FE-340 Digital camera is powered by a battery requiring sufficient energy for a snap shot. keep in mind that, the camera can perform without the lense. However, the device is designed to automatically responded whenever the lense is required.

Important note;
1 a solution to the camera is with the source of energy in which instance batter power.
2.Dislogde the entire power area consisting of battery, check for improper installation; reinstall the battery in appropaitely noticing the installation indications of power supply. Cover the battery compartment properly, and charger afterwords.

Caution
1.Charge the battery for the entire duration known of a full charge.
2.Unplug thereafter when the full charge indicator is visible.
3.Try on the device for improvement in situation by taking photo snap shots

Dec 02, 2010 | Olympus FE-340 Digital Camera

1 Answer

I own a sony cybershot dsc w35 when i switch on the screen displays "turn the power off and on again" help?


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cameras

2 Answers

Turn the power off and on again


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

My Sony Cyber-Shot DSC-W55 camera does not turn on properly. When I press the gallery button, everything runs smoothly. When I press the on button, the lens opens and closes several times, making a little...


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

I have a sony DSC-W170. It was dropped and now


I had exactly the same problem with my Sony Cyber_Shot. Here is what I did and the problem was fixed. I cleaned around the lense. While I turned the camera off, I pressed down the lense very softly (some up and down motion). After a couple of times, the lense retracted almost completely. Then I pressed a little harder until the lense retracted 100% as normal times. I turned it on everything was back to normal. If the lense does not have mechanical problem, you should be able to do what I did.
If there is no mechanical problem, most likly some dirt got on the sides of the lense while it was open. Try keep it very clean always.

Good luck;

Jun 15, 2009 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

Turn off and turn on again


What it is the camera lense is a little bit dry. What happens when you turn it on is the Lense Homing
is looking for intiation. If it does not see the lense has made its "Open" sensor in a reasonable amount of time, it thinks there is a problem and tells you to shut it down. What you have done by tapping on it dislodged the obstruction, or "Eased" the Friction in the Gears and Worm guides within the lenses drive mechanism. The lense Drive motor also senses an "over current" condition and will cause it to alert.

Just my 2 cents

Jun 12, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Hello I have a canon IXUS 960 IS. Yesterday when I was using the camera it only closed half way when powering the camera off. Now the camera doesn't open fully and when pusing the "play" button the power...


If the outside of the lense get dirty, those small particles may prevent the lense from opening and closing 100% as nomal times. I had the same problem with my Sony. Here is what I did.

1- I cleaned the outside(sides not the lense itself) of the lense.
2- While turning the camera off, I press on the lense (up and down motion) NOT too hard for a few times untill it either retracted all the way inn or most of the way in. If most of the way in, press the lense a little harder untill it retracts 100%. If you turn it back on, it should work as normal unless some mechanical part of the lense is broken or dislocated. When it fully opens, clean up the outside of the lense and keep it always clean for normal operation.

Good Luck!!!!!!!!

Jun 11, 2009 | Canon IXUS 960 IS Digital Camera

1 Answer

In camera or video mode it says turn the power off and on again


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Apr 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

I need some help to repair my Sony Cybershot DSC W50 camera. When you turn the camera on, it displays 'Access' for about 30 seconds, during which time the lens zooms in and out. Then it says 'Turn the...


when the camera is switched on it turns the lense out to a certain position and locks , but if due to any reason if the lense does not reaches to its proper position it retracts back and tries again 2 or 3 times, and then the movement haults and prompts 'Turn the power off and on again'. there is a friction in the movement of the lense. If you want to fix it yourself, then you have to open the lense assembly , dismantal it clen all the barrels and the groves, remove all the dirt and friction in the movement. refit the assembly and you will get the camera working .

Aug 13, 2008 | Cameras

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