Question about Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Hi. When i turn on my camera, it appears on the display a message that says, turn the Power off and on again... Please tell me how do i reset it like brand new, cause is not working. Thanks. Sergio Orozco.

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  • 3,006 Answers

Your camera has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the Sony service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Posted on Oct 02, 2010

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

I have a p41 and on the screen appear "turn the power off and on again" so i turn it off and back on again but the sign is still there. i turn it off and on again and again but it is still there....


Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the Setup 1 Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa.

Aug 17, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Sony cybershot dsc-w290 after a recent dropping of the camera when we turned it back on we get this message "turn the power off and on again" same thing happens each time.


I'm sorry that the Camera is displaying the error message. "TURN THE POWER OFF AND ON AGAIN" displays on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset. Please follow the below steps to perform a power reset.



·Turn off the camera.
·Remove the battery pack.
·Press and hold the power button for 30 seconds.
·Allow the camera to remain without power for 60 seconds.
·Reinsert the battery pack.
·Turn on the camera.

Also try initializing the Cameraif you're able to access the Menu items on the Camera. The Initialize option will be available underSetup or Main settings Sub Menus.
If the issue persists again, service is required. Please click hear to locate the service center near your area.

Thanks for understanding. Please let me know if your require any clarifications.

Jun 16, 2011 | Cameras

1 Answer

When the camera is switched on the lens goes in and out twice and then the message that appears on the screen is 'turn the power off and on again'


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

May 09, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Camera what close, keeps telling me to turn power off and on again


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Jan 13, 2011 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

It put access than after it starts beeping and appears turn the power off and on again


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Dec 12, 2010 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Turn power off and on again appears on the screen


Hi,

Turn the Power Off and On again error message is displayed when the Lens in the Camera is stuck is affected by a malfunction. Try turning off the power and on again. If the issue persists, try performing a power reset.
To power reset the Camera; turn off the Camera and remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the Camera to remain without power for 60 seconds.
Then, reinsert the battery and check if it helps.
You may also try INITIALIZING the Camera.
To Initialize the Camera, press the On-Screen key.
Touch MENU-->SETUP-->SETUP 2-->INITIALIZE-->OK. Initializing the Camera will change all the settings back to factory reset.
If the issue persists, service may be required.

Thanks for using FixYa
KenSolutions

Dec 06, 2010 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

SONY CYBER SHOT MODEL DSC W-180. TURN THE POWER POWER OFF AND ON AGAIN MSG DISPLAYED AS SOON AS THE CAMERA ON IN STILL & VIDEO MODE. WANT SOLUTION


Hi,

The message appears when the Camera is having some Internal malfunction. If the message re appear after turning off and on, try power resetting the Camera.

Performing a manual power reset

· Turn off the camera.

· Remove the battery pack.

· Press and hold the power button for 30 seconds.

· Allow the camera to remain without power for 60 seconds.

· Reinsert the battery pack.

· Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from MENU>>SETTINGS>>INITIALIZE>>OK. Reset the camera to factory default to check if the issue can be resolved.


If the issue is still unresolved, service will be required.


Thanks,

KenSolutions

FixYa

Oct 30, 2010 | Cameras

1 Answer

Hello, my camera doenst complete the access and than tell me to (turn off and try again). all i can see is the info on the memory card. Can u help me please?


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks,

KenSolutions

FixYa

Oct 21, 2010 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Error message when turned on


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Apr 27, 2010 | Sony Cyber-shot DSC-S600 Digital Camera

1 Answer

Message turn power off and on again


your lens may be jamed thats why it tells you to turn off then on its tring to cycle the lens so i would check that first! good luck!

Sep 02, 2009 | Sony Cyber-shot DSC-M2 Digital Camera

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