Question about HP LaserJet 2840 All-In-One Printer

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Scanner Falure Issue

I get into qute a few HP scanner issues, like the psc750 inkjet comeing on
display saying "scanner failure". What could be the cause of this? Is there anything that can be done to help prevent it to accurr? The scanner unit in the 2840 looks almost the same as some OfficeJet inkjet printers.

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  • Anonymous Jan 17, 2009

    My printer will not work manually it shows Scanner Failure turn power on than off.I do that and turn back on it shows it is warming up and than it will not print, shows scanner failure again. How can I fix this?

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2 Answers

Clean Scaner Unit Properly its not easy to done
other wise all engineer

Posted on Jun 02, 2008

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I have a HP Printer HP PSC 750 - Home Printer Scanner Failure comes on after it warms up, shows scanner Failure turn power on than on, when I do this and turn it back on it show warming up and than the same message comes on I cannot print anything from my printer. I still can print from the computor.

Posted on Jan 17, 2009

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
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Can dial number, says page sending and then 'scanner failure turn off. When you turn off and then on again intializing comes up. When you try and dial again it says warnming up and then back to scanner...


try connecting it directly to wall instead of surge protector, and see if that resolve the issue, if not than printer needs to be serviced bu authorised service provider

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Displays " Scanner Failure"


I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

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Machine won't print


Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.

May 11, 2009 | HP OfficeJet 6110xi All-In-One Thermal...

2 Answers

Scanner failure


This is a serious hardware issue where you will not be able to copy or scan from the printer. However, printing is still possible. The only possible steps for this issue are Connecting it to a wall outlet directly, and performing a semi full reset..

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.

After performing this step, try making a copy. If the issue does not resolve, replacing is the only option available.

Dec 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner failure


replace the scanner or the whole unit. only way I have found is to replace the top half of the machine

Oct 16, 2008 | HP OfficeJet d145 InkJet Printer

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SCANNER FAILURE


This is probably a power issue. If you have many devices plugged in to one socket, the printer can't get enough power to start up or start the scanner. If you have a power extended cable, remover it and plug in te printer direct in the wallsocket.

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1 Answer

HP C6180 AIO Scanner Failure


hi,

The "Scanner Failure" usually refers to the hardware of the printer. try to do a reset.


Performing a semi-full reset of the All-in-One
  1. Use the On button to turn on the product.
  2. Remove the power cord from the product.
  3. Press and hold the # and 6 buttons.
  4. While holding the buttons down, connect the power cord to the product.
  5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
  6. Use the On button to turn on the product. The reset information appears on the color graphics display.
If the issue still not resolve, please call HP 1-800-474-6836. Also check the warranty status of your printer.
thank you so much.
adonscott

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1 Answer

Scanner and coiper won't work printer does work


Hi Bbear,

The problem here is with the scanner bulb, the scanner bulb is bad.
I mean to say that your scanner bulb lit for a while and goes off.

This confirms that the scanner bulb is currupted.

I have a web link, which is given below with some of the troubleshooting steps to perform.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01105&cc=us&lc=en&dlc=en&product=390315

Click on the web link given above and perform the steps.
If this fixes the issue, that would be great else you need to replace or get a new or refurbished printer.

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HP 7140xi scanner failure error


Hi,

Please click on the web link given below and perform the steps as given in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00787271&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

For further information contact HP chat support, its free of cost.
CLick on the web link to chat with HP technician.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

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