Question about HTC Touch P3450 Smartphone

1 Answer

Unable to sync

Hi,
I've just got this smartphone and the first three days it sync only with the usb cable. Yestarday it didnt and says: "Cannot communicate with the PC because the port is not available". I tried connecting via bluetooth and present the same message.
I reinstalled the microsoft activesync 4.5 (just in case some files were damage) but still nothing.
Please help meand e-mail me at arm.rojas@gmail.com
Thanks

Posted by on

  • arojas May 29, 2008

    Thanks for trying.
    I did all that in the PC, even remove the activesync program and reinstalled it. None of that worked.

    I had to hard reset the smartphone and that did worked for me.

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  • 153 Answers

Usually rebooting the phone will cure this, I presume you have switched the phone off, removed the battery and restarted?

make sure in
File--> connection settings
that usb and the port you have assigned to bluetooth is enabled
(all tick boxes checked)

try deleting the device from active sync
File--> Mobile device --> (select your device)
then go to
File --> Delete mobile device
make sure you have copies of any un-synced data as it may be lost but shouldn't.

If I remember rightly (dont have a touch to hand) also delete the link to the pc in the active sync window on the touch
Menu--> options (select the server name) Menu-->Delete

and re create the profile by plugging in the device.

Posted on May 26, 2008

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