Just bought a brand new printer, installed new ink cartridges with used chips. I have 3 ink cartridges flashing even though they're new. Turned on the printer and get Error code 6502....surely I don't need a service call on a brand new printer:-/
What is the brand name and model of your printer? Make sure that your ink cartridges are precisely the correct cartridges for the brand and model that you are using. From what I have experienced ... if you try to use a used ink cartridge you will recieve an error.
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Donna, typically there is a protector that covers the ink dispenser's copper contacts.It may be in the form of a protective sticker or a piece of plastic over the cartridge's dispenser. Hopefully you removed the protective cover before installing the ink cartridge
Some printers, like HP are proprietary and require their genuine brand cartridge for replacement...generic brand cartridges or refill cartridges are normally rejected.
Other printers, like Brother, have a sensor, while others may have a software program that "predicts" when your printer is out of ink; triggering a fault code- when in fact there is still plenty of ink left in the cartridge.
And yet, there are cartridges, like HP, that have a date chip in them such that when the expiration date of the ink cartridge comes about, even though there is ink in the cartridge, the printer will no longer function... a word to the wise, when purchasing an ink cartridge, check the expiration date stamp on the box.
Since you did not mention the printer name and model or the name of the ink cartridge, my remarks are generalizations- and not printer specific
This model printer may only let you use genuine printer cartridges. If you try to refill these ink cartridges it
will not work because the cartridges have an embedded chip in the
cartridge that detects the empty cartridge even though it has been refilled.
This means you need to purchase and install genuine printer
Hi Dee, The error code 6502 indicates an ink tank position sensor error.There's no communication between the printer and the newly installed cartridges.To clear this,you have to remove the cartridges,check the plastic tape usually around them when new and make sure you COMPLETELY remove this tape.Ensure nothing is covering the chip or LED on the rear of the print cartridge.Also gently wipe out any appearing smudges.
1. ALWAYS READ THE MANUAL ON HOW TO INSTALL IT. I DO NOT CARE HOW SMART YOU ARE, ONE SMALL ERROR WILL CAUSE FRUSTRATION AND POSSIBLY MORE WORK. 2. DID YOU LOOK AT THE LIGHTS TO ALERT YOU TO THE PROBLEM? MORE HELP IS IN TROUBLESHOOTING GUIDE. 3. ARE YOU USING DELL CARTRIDGES OR GENERIC? 4. A BRAND NEW "ALL-IN-ONE" SHOULD NOT NEED A CLEANING. IF YOU DID A DEEP CLEANING IT SUCKS THE INK RIGHT UP. 5. YOU CAN ALWAYS CALL DELL FOR FREE.
Look at the indicator light on your Lexmark
printer. You'll need to replace ink cartridges when the light flashes or
turns red instead of the standard green.
Purchase Lexmark ink cartridges. You can buy the brand name
or purchase a generic version that is compatible with your printer. You
can shop for low cost ink cartridges from ABC Ink.
Remove the old cartridges from your printer. Grip the sides
of the Lexmark ink cartridges and pull it out. Dispose of the ink
cartridges in a recycle program like the one at Staples or save the
cartridges for refill.
Install the new ink cartridges after removing the protective
tabs. Avoid touching the IC chip when installing the new Lexmark ink
cartridges. Replace the cover of the printer.
Allow the Lexmark printer to run a nozzle test. Print several
pages with the new ink cartridges to make sure you installed the ink
cartridges correctly. The indicator light should return to a solid green
This happends time in and time out when a customer chooses to buy off brand inks (not your fault) you just wanted to save 5 bucks and that is fine. But the cost of a new print head witch reads these ink carts. is going to be $30 bucks give or take on where you buy it from. What has happend is over time of resetiing the chip with the wroung model ink is the chip gets basically confused and shuts itself down. Now i seen methods witch chip resetters and the like, I have also seen sucessfull long term solutions with refillable ink but all those that where sucessful cost the customer lots of money. Now you got two options here maybe 3.
1. new print head
2. print head cleaner (does nto always work)
3. new printer.
Now these dells do not last a lifetime ether so consider this if you had it more then 1 year you probably ran it out of its life with the office depo ink.
Please be considerate and leave us some feedback or ratings before you close out the screen. Before leaving a bad rating please consider all factors first 1. did the soluton not work 2. did i try the solutions given by the expert. 3. was the soltuon give way off base.
This error generally means that your cartridge chips cannot be recognized. The primary causes are: Covering of the LED at the back of the chip (by ink?). Incorrect chip positioning on the cartridge.The LED on one or more of the cartridges has been damaged if removed from original cartridge.The Chips have been mixed up, if removed and replaced, the wrong Chip has gone on the wrong color. And lastly Ink is covering the cartridge chip or a sensitive area of the cartridge and preventing the LED light sensor from functioning. ( my problem)