Question about HP EliteBook 6930p Notebook PC

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I'm trying to connect my hp EliteBook webcam on ooVoo and I cannot. Is it possible that my webcam is not working at all?

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Hi.

Based on the information you have provided, the issue might be due to the Webcam Driver or the settings.

However, in order to check if the Webcam is working fine, please try using the Webcam with any other Messenger Applications such as Skype, Yahoo etc.,

Also, please check if the Webcam Driver is mentioned in the Device Manager.

Please follow the below steps to check if the Webcam Driver is installed in the Computer.

1) Please press the "Windows Logo" and "R" keys simultaneously.
2) This should open the Run command window.
3) In the Run command window, please type "devmgmt.msc" and press Enter.
4) This will open the Device Manager window.
5) In the Device Manager window, please click on "Imaging Devices" and check if the Webcam Driver is listed under it.

By doing this we can confirm if the Webcam Driver is installed correctly.

Please perform the above steps and let me know the results.

Hope this helps.

Please feel free to contact for further information and assistance.

Posted on Oct 02, 2010

  • dtraist Mar 30, 2011

    Hi. I tried this and my webcam does not show up in the device manager. Please advise. Thank you very much.

  • DNA Computing!!!
    DNA Computing!!! Mar 31, 2011

    Hi,

    Could you please let me know the Operating System installed in the Computer, so that I ca provide you the further troubleshooting steps?

×

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Hi sanchezmatth.

Based on the information you have provided, it seems that the issue might be with the Webcam Driver.

Before performing any troubleshooting steps, please try using the Webcam with any other Messenger Applications such as Skype, Yahoo etc.,

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