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itunes is downloaded and installed on your computer. not onto you ipod. once itunes is installed on your computer, open the program and connect your ipod to the computer via usb cable. It will mount to itunes and then just learn how to use it and load your music.
I do not know if this is what you are having difficulties with but when I first got the 30 gig iPod I did not realize that I needed to squeeze the plug on both this sides to remove it from the iPod. If this is not your difficulty then perhaps you should try to describe it in more detail.
If nobody has figured out this problem or if anybody else is having the same problem I have a solution that could possibly work. I had the same problem so I right clicked My Computer and went to Properties. Click on the Hardware tab, and then click on Device Manager. Scroll down to Universal Serial Bus controllers look for anything that may have a yellow exclamation point. Mine said something like Apple Ipod Driver or something along those lines. Right click that and click Update Driver... Then click Next and it should update it for you and work fine. Hopefully this will help anybody that is having this problem.