You need to use the carrier (cardboard cover) that the lamination paper comes with.. if you dont use the carrier your plastic will stick to the hot rollers... you will need to take it apart and clean out the plastic.. easy to dow hen it is cold peels off easily... pain in the neck getting it back together as the wires in the front interfere with the front screw post...
So, you seem to have thought better and bought another laminator. I know that this is not very important and reading Complainterator about laminating paper is very important for me now and it must be important for you, too because it helps to avoid problems.
Never faced such an issue. Are you sure that you are doing everything correctly?
Pop it open take the top wheel off and finagle the paper out with a flathead then reassemble
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