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Kenmore Elite Heavy Duty King Size Capacity Top Load Washer Won't Spin/Agitata

Yesterday when washing clothes there was a burning smell, the washer stopped and a fuse was thrown. When I checked the washer it would not spin, empty or agitate. When the spin cylce is turned on there is a humming sound but no movement. The model # is11020932992. Is this something I can fix?

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  • annemarye May 26, 2008

    There are no other noises and the agitator can be moved by hand without problems.

  • annemarye May 26, 2008

    Thanks for your help.

  • Anonymous May 27, 2008

    The exact same thing just happened to me with the same waher. How weird.



    I was told by a handy man that the motor was shot. He pulled off the pump and was able to get the washer running by manually spinning the drive on the motor but with the pump back on it didn't work again.

  • Buck Whyte
    Buck Whyte May 11, 2010

    Is there any other noises? Can you move the agitator by hand?  You are probably going to have to have a tech come out

  • Anonymous Mar 23, 2014

    It's a front loads heavy duty king size

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  • 46 Answers

I am sorry to say that you WILL need a tech to come out and service this unit.  From what you are telling me it is either a dead short in the motor, OR one of the conntections got wet and cause a short.  BUT I would put my money on the motor, since this is a direct drive unit.  Sorry 

Posted on May 26, 2008

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