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After a lightning strike, our computer mother board, television, telephone and printer, all of which are served by Time Warner, required service. After everything has been repaired, the printer still will not power up. Everything stemmed fromthe ups failure. What can you tell me about the most likely solution to our problem? The printer is the Pixma 160.Additional info: Power cord is OK. USB cable has continuity. Unit is under warranty.

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The company that manufactured your UPS will most likely have an insurance policy if its product fails and damages any of the connected equipment. I would contact them about this. Hopefully you have all your receipts for the UPS and printer. If for some reason or another the UPS manufacturer won't cover your printer then your next step is to contact Canon at 1-800-OK-CANON to inquire about warranty service on the printer. Don't mention the lightning, just say it stopped working all of a sudden and if it's still under warranty they will most likely replace the entire printer.

If all of this fails then your only other option is to replace the printer, this class of printer is not usually repairable or is more expensive to repair than to buy a new one.

Posted on May 26, 2008

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Thundering causes a high power voltage to get into any device which will deffinetly damage the power unit inside them...

Considering your problem,the printer might not be checked properly after the power unit repair inside it...(might have other circuit boards inside burned)

Printer ports might have black burned covering (no contact with each pin) try shaking the power code...

Power cord might be burned internaly

If you have the warranty go get it fast...(but the warranty is not valid for physical damages <burned up things> )...

PLEASE RATE ME ( FIXYA ).<blue boxes>.....................

Posted on May 26, 2008

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There might be damage inside the printer, hows the power adapter is it working or not? - that might be the problem and the printer might be fine?

Posted on May 26, 2008

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Hi zoltansz
Have you tried the following
Use the telephone cord going in to machine on a regular telephone. If this works cord is fine. Plug cord back in to machine. Press the dial button on machine if you hear a dial tone check the settings for Pulse / Tone dialing (refer to manaul). If you don't here any dial tone the fax modem on the machine is faulty (posible lightning strike on telephone line. You will then have to take the machine in to a service centre.
Please feel free to uase the Repair Service Directory on this site to locate a service centre close to you.

Regards
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