Question about Dell Photo 964 All-In-One InkJet Printer

5 Answers

Dell 964 scanner

I'm trying to use the scanner for the first time, and after waiting for it to go through the "downloading scan applications list from your computer. please wait", I then chose scan to file. Next, I hit the center button (checkmark) to preview scan. Scan mode started, the picture was scanned and I can see it on the preview screen. But then when I hit the green "start" button it doesn't do anything. How do I get it to actually scan and save the file? and where will the file be saved?

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  • canesspirit Jun 23, 2008

    I'm having the same exact problem. I've looked all over the web but I still can't find anything to help. If you figure out how to fix it, could you email me at canesspirit@hotmail.com. Thanks so much. :]

  • sfine Jul 05, 2008

    me too i am having the same problem

  • eperger Jul 19, 2008

    I have the exact same problem.

  • nazamisri Jul 28, 2008

    have the same exact problem . Need solution ASAP.

  • BaileySEA
    BaileySEA Aug 29, 2008

    I have the Dell All-in-One Photo 964 Printer. The software says it can't communicate with computer. But faxes and scans can be done manually on printer, the software is needed to drop scans into e-mail, files etc. It worked perfectly fine when I had Windows XP, I now have Windows Vista. I have the same problem above also when using it manually.

  • rhv1 Sep 25, 2008

    I have exactly the same problem as Baileysea - it started when I switched to Vista. Also - the All-in-one-center does not appear in my program list under dell printers.

  • Ariestheram3 Oct 02, 2008

    I have tried and tried to get my scanned items to my computer as a file. I can fax, print & copy. But I can't scan.

  • elmarvin Oct 03, 2008

    My printer and copier will work, but when I try to scan, nothing responds. I downloaded some patches off dell support, and still nothing. It worked on my old computer just fine, now I have the Vista system, and it stops responding altogether.

  • Anonymous Oct 04, 2008

    My 964 wll do everything but scan. The All In One Center does not even show in my Dell drop down list. My computer came with Vista standard so I have not XP to remove first as suggested. I have done the Vista 964 upgrade but still no change.

  • westerberg Nov 01, 2008

    I have the same problem and can't figure out how to get the item I scanned into a file I can use or email. Help.

  • Anonymous Nov 16, 2008

    I have the exact same problem. : (



  • Anonymous Nov 29, 2008

    THESE THINGS DONT WORK UGHHHH I FUDGING HATE DELL THEY **** JUST BECAUSE I DONT HAVE A WARENTY ANYMORE THEY WONT HELP ME

  • Anonymous Dec 01, 2008

    Yes I have the same problem

  • Anonymous Dec 13, 2008

    I GET THE SAME THING.. I HIT SCAN IT DOWNLOADS APPLICATIONS BUT WHEN I HIT START IT DOES NOTHING.

  • tamzel Jan 22, 2009

    Same problem. I'm on Windows XP. First time trying to use it. Argh.

  • tico4life21 Jan 23, 2009

    I'm trying to use the scanner
    for the first time, and after waiting for it to go through the
    "downloading scan applications list from your computer. please wait", I
    then chose scan to file. Next, I hit the center button (checkmark) to
    preview scan. Scan mode started, the picture was scanned and I can see
    it on the preview screen. But then when I hit the green "start" button
    it doesn't do anything. How do I get it to actually scan and save the
    file? and where will the file be saved?

  • patlaw Jan 23, 2009

    I press quick scan (geen arrow), it says "downloading scanning applications from computer" for a minute or so, then does nothing. New computer, with Vista. Worked just fine on my old computer with Windows XP. Is a Dell Latitude computer.

  • Diagon1130 Jan 30, 2009

    did anyone find a solution to this? i too have a photo 964 all in one and can print but cant scan. it still says downloading application list and then does nothing. i downloaded a new driver and still no luck. PLEASE HELP anyone. Thanks so much. email is Diagon1130@yahoo.com

  • dougk09 Feb 09, 2009

    Wow, I read many people have the same problems, but am not seeing any clear solution. I have windows XP, the 964 all in one printer scanner, and cannot scan. Like others mentioned it goes through the downloading information from the computer, but doesn't seem to scan after that... What do I do to get this so called scanner to scan??



    doug.krohn@comcast.net

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First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)

Posted on Jan 05, 2011

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I also had the same problem but I download a new driver from http://driverscollection.com/?H=All-in-One%20Printer%20964&By=Dell and ran the .exe file and now all is working, hopefully it will work for you as well

Posted on Nov 10, 2008

I ahve the Dell All-in-One Photo 964 Printer. The software says it can't communicate with computer. But faxes and scans can be done manually on printer, the software is needed to drop scans into e-mail, files etc. It worked perfectly fine when I had Windows XP, I now have Windows Vista. I have the same problem above also when using it manually.

Posted on Aug 29, 2008

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I have the same problem. I fixed it once now its doing it again. I can't find the exact place that walked me through it, but basically, you have to delete the printer from you computer then reinstall it.

Posted on Apr 16, 2009

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1 Answer

Downloading application list - cant retreive application


If your pc tels you its downloading application, have a look a your printer drivers, your usb cable connecting your pc to printer and or the data cable inside the scanner might have gone faulty

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I keep getting scan applications are being downloaded, but after theyt are downloaded, I still can't scan.


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Oct 15, 2010 | Dell Photo 964 All-In-One InkJet Printer

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I put a document under the lid and press the 'check' button and after 30 seconds of waiting , i get the response 'cannot find application'.


I've had the same problem with my Lexmark. You have to load the CD that came with the printer to get the Lexmark Imaging Studio. Then, when you request the scan from the scanner, it downloads the "Application List", which it requires to scan (just the way it was engineered). Sometimes the Application List will download the first time, but I've had to turn the printer off and on and try it 3 times before it downloaded properly. It's kind of a flakey system, compared to some, but works good once you get it going. Once you scan, the program will come up to show it, and from that point on you will be able to subsequently scan from the program screen.

Mar 16, 2010 | Lexmark X2350 All-In-One InkJet Printer

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I am unable to scan. While in the Scan Mode, the message says "Downloading scan application list from your computer, please wait" The next message says "cannot retrieve scan application list from my...


the reason why the printer is giving you that error msg is because the all in one center is not communicating properly with the programs on your computer to your printer.

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Jul 23, 2009 | Dell 966 All-In-One InkJet Printer

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OCR application error with the Dell ALL in ONE


OCR is a software provided by Dell to convert a scanned document to editable text(word) document. If you scan without OCR software, printer will scan it as a Picture and you can not edit it.

Now here is your answer.
When you install Printer CD, it also install OCR software (Abbyy Fine reader) along with it.
You might have uninstalled the printer drivers and reinstalled them by downloading it from Dell support site.
I must tell you that Downloaded drivers from Dell site DOES NOT contain OCR software.

Solution:
1. You can download free trial version(15 days) from Abbyy.com
Click here to download

2. If any of your friend or relative have printer listed below then you can use the same CD to install the OCR software.
List: Dell 924, Dell 926, Dell 928, Dell 944, Dell 946, Dell 948, Dell 964, Dell 966, Dell 968.

location on Disc:
D:\OCR\setup.exe

3. You can scan using MS Paint.
Click on Start > All Programms > Acccessories > Paint
Click on "File" on Top left corner.
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It should be able to scan.

4. If you want to use Dell All In One Center.
You can disable OCR option for scanning and it will scan as an image.

Open Dell All in one center.
Click on Advanced scan options Under scan,
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Please revert for any further assistance.

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Try reinstalling the software. It is available at :
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

Hope this helps

Thanks for reading!

May 02, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Scanner


this happened to me yesterday after recieving whatever lexmark update my computer downloaded. I restarted everything, computer and turned on/off fax and unplugged for a bit.

It seems to be working OK now.

I know that's lame dell-style, advice, but the restart worked for me.

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