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My computer freezes when I plug anything into the USB ports. I have made sure all Plug n play options are enabled and all drivers are fuctioning.

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  • 734 Answers

Well Friend,

1. Go to your Device Manager and check to see if the USB ports appear with weird yellow globs or checks. If they do, right click on them an re-enable them.

2. If that's no go, shut down your computer, boot from the power button and tap on the F8 key like a maniac until you see choices. Scroll to Safe Mode using the arrow keys and hit the Enter key.

3. Now, just be patient, and forgive me for not explaining why. Watch wild black and white record of only the essential drivers for you machine scroll by until you come to a big distorted desktop with ICONs too big

4. Check and see if you can get on the net

5. If you can, in the open browser, type in "Malwarebytes Cnet Free Download". Choose the link that looks like what you tyed and download Malwarebytes by SAVE to you Desktop.

6. Install Malwarebytes and then run it.Just follow the instructions and remove the virus that blocked your USB ports (remove ALL the viruseand then reboot your computer from the Start button in Safe Mode)

7. If you end up back at the "choices" window, choose "Start WIndows Normally"

8. Check your USB ports

9. If not working, go to the Averatec Support Site, choose Drivers and Downloads, get your model and your Operating System chosen and download the support drivers for your machine.

10. If some of this seems Greek or Russian, get a friend to help and don't trash my rating. LOL 2 stars actually screw me. Leave 3,4 or none.

Regards

TheSelkie

Posted on Oct 02, 2010

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Do you have more information or questions?
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