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Since I bought this Dvd burner I have not been able to play a movie or listen to a CD. What am I doing wrong?

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Your new unit needs what's called "firmware" which is very close to BIOS for the main computer board. Since you have not stated the exact model #, it's hard to lead to to exactly where you need to be to get the download. I'll try my best.

These people don't want outsiders to help their purchasers so, go to the link below and start a support cycle which will probably end in good times for your DVD burner if you're patient, inquisitive and friendly.

http://helpdesk.aluratek.com/index.php?pid=newticket

Posted on Oct 02, 2010

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