Question about Vizio VO32L 32 in. LCD TV

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While connected to dish network the pip top right is blank with the guide on progams avl show until selected then the screen goes blank.

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When this happens, all that you want to do is unplug the receiver box from the power source for 10 seconds. After plugging it back in, allow it to download the signal and the program guide. Hope that helps!

Becki Barned
DISH Network Customer Service

Posted on Jan 21, 2011

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1 Answer

When i select the menu, all stations are in HD. How do i get it back to normal ?


Hey snowbrats, it sounds like your guide is on the favorites list "All HD". To change that simply enter the guide, then in the upper left corner it will show you the favorites list. Press Guide again until you see "All Sub" and all your channels should reappear.

Post back here if you have any other questions!

Tommy Faust
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Jun 22, 2011 | DISH Network IR Remote Control

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My DVR receiver is recording programs that i originally did not put on the schedule. My receiver is also showing the programs in the guide and my daily schedule as "No Info Available". I have...


Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Jan 13, 2011 | DISH Network DISH-2800 DTV Receiver

1 Answer

Receiver says INFO NOT AVAILABLE on the Program Guide


Hello, this may have been resolved already, but if you have this issue in the future, here are some steps to help you out!!!! There are a couple different approaches to this. The first, is to go to your guide and press 999 then the right arrow (BROWSE) button, press and release it until the guide prompts a download. If this does not help, or does not prompt the download, go ahead and try this step: Press the MENU button on your remote. Then press the number 6 (System set up), 1 (installation), 1 ( point dish). Then on the upper right of the screen, select CHECK SWITCH. Then, on the bottom of the screen, to the left, you will want to select TEST. Then once it is done testing, you can hit the view live TV button. (If a message comes up after you select TEST, just go ahead and select yes.) I hope this helps!!!!


Becki Barned
DISH Network Customer Service

Dec 19, 2010 | DISH Network Televison & Video

1 Answer

While connected to to dish network when program guide is on,the box in top right is blank press select the screen goes blank


Hello! I hope that this has been resolved, but if not, or if you have questions, here are some steps that you can go through. To get this resolved, you simply want to unplug the receiver from the power source for 10 seconds, then plug it back in, and allow the receiver to acquire the signal, and if needed, the program guide, and you will be good to go.

Becki Barned
DISH Network Customer Service

Oct 02, 2010 | Vizio VU32L 32 in. HDTV LCD

1 Answer

My receiver wont stop recording after the program ends it will just keep recording how do i stop this


My name is Anthony Thomas with DISH Network Customer Service. This issue is usually due to a faulty program guide with "No Information Available" or incorrect information as to when the programming ends. This can be caused by a faulty Electronic Program Guide (EPG) download, a faulty box, or by signal loss. By pressing the guide button to bring up the guide, and then pressing the numbers 999 and then browse (the right arrow by select) it should give a message that says "The guide information is outdated, download from satellite now?" or something similar. Try it and see if that helps.

If not, that means there is likely a signal issue or an issue with the DVR. To check signal, Press Menu (top left corner of remote under SAT, has three horizontal lines on it), and then press 6-1-1 like you are changing the channels. That should get you to Point Dish. Check Switch will be an option on the right side. Select it and then select TEST at the bottom of the Install Summary screen that will show up. Select YES if there is a warning about TV2, otherwise it will bring up a 058 message saying to wait while test is done. The message 058 will disappear by itself. If a warning 836 message appears, your issue may require a technician due to signal loss. If not, select done to exit Install Summary, Done again to exit Point Dish, and then press the 0 button three times to select the cancel option. This should put you to an "Acquiring Satellite" Message(Attention 015/535 message) and then download the guide (Attention 330). Check it then. If it still doesn't work, the box may need replacing. If it works, you are all done! Hope this helps!

Sep 23, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

We have an old dish network dish and LNB with a new dishnetwork receiver. When we can get the signal up to 5, the screen goes blank and we cannot lock the signal in. Diagnostics state there is no...


Hi mfpayton with the install of the brand new receiver wealways want to make sure all connections are tight. And after all connectionsare hand tight we will need to run the Check Switch Test. It will provide thestrongest signal to your home and you will see the signal move up into the 65percent range. If after the Check Switch Test it still is a low signal we mayneed to check the connections from the Dish and LNB that is an issue we wouldneed to come out on. I will leave the link to show you how to do the CST.http://www.dishnetwork.com/SupportSection/complete-sig-loss
Mike Houston of DISH Network Executive Office

May 02, 2010 | DISH Network 322 DTV Receiver

1 Answer

Need to Frequently Reset Dish Network HD VIP 612 Solo DVR.


When you bring up your guide look at the top of the screen and you will see the LIST: if this says ALL HD then press the guide button until you see ALL SUB or a menu and select ALL SUB. If your guide keeps changing by itself its possible to have remote interfence since you have a UHF remote, especially if you also see channel changes as well. Try setting the guide and go from there. If you still continue to have issues call 1-800-333-3474 for tech support for extensive troubleshooting or at dishnetwork .com/tech.













Dec 01, 2009 | DISH Network ViP 612

1 Answer

Dish dvr reception keeps cutting out


Hi mikej10x! I will be more than glad to assist you in this concern. You mean, intermittent signal? If that is the concern mikej10x, lets isolate the problem, 1st check the sat in 1 and sat in2 if the cable is connected tight, as well as the separator, diplexers, all device that is connected to the line of sat in, then press the power button on the front panel of the receiver for 10secs, receiver will turn off and then turn on by itself, then attention 015 will pop up on the screen, then press the menu button right away once you see the attention 015, then main menu will show on the screen and once main menu is up, press 6,1,1 on the remote control and it will go to the point dish screen, select check switch on the upper right and it will go to installation summary screen, select test on the bottom of the screen and it will run a test up to 2 of 2 or depends on the sat you have, once its done it will show the installation summary, sat input 1 & 2, port1-119-ok, port2-110-ok, once you see that all sat is ok, select done and it will go to point dish, select done again and then cancel all the way out and it will pop up attention 015, let the progress finish until it download the programming guide. the picture will show. observe if problem still exist. if the problem still exist, call 1-800-333-3474 ask for tech support and once you talk to a live agent, ask for a service call, there is a problem on you sat dish system, it could be the lnbf, switch, or the separator or cable connection. or it needs to re aligned the dish.. but before you call, check first if there is no trees or leave blocking on the dish to the southern sky, no obstruction.. please feel free to get in touch if you have any query.

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1 Answer

Does not receive 110 side


Hi a_mizrahi! I will be more than glad to assist you in thhis concern. If your model 510 dvr receiver dont get the sat 110. Lets check 1st the cable connection on the back of the receiver, make sure that the cable connected on sat in is connected hand tight and check as well if the cable is going to the wall with a connector as well. Then press the menu button on the upper left of the remote, it will pop up the main menu, once you got it, press number 6-system setup, 1 installation, 3 system info, It will show the system info one. check on the field letter g, you will see sat number, ex only 119, bcoz you cant get 110, check if sat 119 is green on the buttom box, if its green then select cancel on the screen, then select 1 pointdish, select on check switch then once you are on the install summary, select test on the buttom portionof the screen. It will run a test it could be 1 of 2 or depends on the situation of your sat dish.. wait till it finish. once its finish, it will show the install summary, check if you have, input1-119-all- device name, input2-110-all-device name, or it could show this way, input1-119-odd-even, input2-110-odd-even, if you got 110 on the input after the test it means that we are almost there to fix the problem.. select cancel on the screen, cancel all the way out of the menu until it will pop up attention 015, it should show a progress up to 5 of 5 then it will download the programming guide, wait until it finish the download and it will pop up a picture right away on the tv. let check if the 110 is ok, most of the channels broadcast under 110 is your local channels and some upper channels from the sat.. press menu and then main menu willshow, press 6, 1, 3, back to system info one, check on the field g if sat 119-green, 110-green, if there is no 110 showed on the field g, cancel alll the way out of the menu, then press the power button on the front panel of the receiver for 10secs to reset the system, it should show on the front panel of the box that the power light will turn off and turn back on by itself, then it will acquire the sat signal again, it will go to the process of finishing the progress and download the program guide again, just incase the front panel reset didnt work, do the hard reset by unplugging the power of the receiver to the wall outlet for 1minute. then plug it back in, it will go to the progress again and download the programming guide.. check again the sat on the system info one, by pressing the menu button on the remote, press 6,1,3, check sat 110 is there and 119, it should be green on the button. granting still no 110 sat, select cancel, then select on the screen updates - option 4 I think, once your there, check if without my permission is selected or check, then save , cancel all the way out of the menu, once you got a picture, press the power button on the remote to turn off the receiver, leave the tv on, wait for a few secs and it will pop up attention 061, downloading vital program information, this msg will appear if your software version is outdated.. wait until it finish and once its finish the tv screen will turn black or snowy screen and no lights on the front panel of the box. push the power button on the front panel of the receiver for 10secs to reset the box and wait till it acquire the sat signal and download the programming guide, this should fix the problem, if there is no changes, please call dish network tech support @ 1-800-333-DISH, to check your sat system, there is a possibility that there is a problem on the alignment of the dish, switch or lnbf..

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1 Answer

Lost my picture when went to pip


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