Question about Vizio VU32L 32 in. HDTV LCD

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While connected to to dish network when program guide is on,the box in top right is blank press select the screen goes blank

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Hello! I hope that this has been resolved, but if not, or if you have questions, here are some steps that you can go through. To get this resolved, you simply want to unplug the receiver from the power source for 10 seconds, then plug it back in, and allow the receiver to acquire the signal, and if needed, the program guide, and you will be good to go.

Becki Barned
DISH Network Customer Service

Posted on Jan 16, 2011

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1 Answer

The channel guide only shows no information available most of the time


sidbashford

You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.

If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.

Ray Calo
DISH Network

Feb 26, 2011 | Televison & Video

2 Answers

My DVR receiver is recording programs that i originally did not put on the schedule. My receiver is also showing the programs in the guide and my daily schedule as "No Info Available". I have...


Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Jan 13, 2011 | DISH Network DISH-2800 DTV Receiver

1 Answer

Receiver says INFO NOT AVAILABLE on the Program Guide


Hello, this may have been resolved already, but if you have this issue in the future, here are some steps to help you out!!!! There are a couple different approaches to this. The first, is to go to your guide and press 999 then the right arrow (BROWSE) button, press and release it until the guide prompts a download. If this does not help, or does not prompt the download, go ahead and try this step: Press the MENU button on your remote. Then press the number 6 (System set up), 1 (installation), 1 ( point dish). Then on the upper right of the screen, select CHECK SWITCH. Then, on the bottom of the screen, to the left, you will want to select TEST. Then once it is done testing, you can hit the view live TV button. (If a message comes up after you select TEST, just go ahead and select yes.) I hope this helps!!!!


Becki Barned
DISH Network Customer Service

Dec 19, 2010 | DISH Network Televison & Video

1 Answer

While connected to dish network the pip top right is blank with the guide on progams avl show until selected then the screen goes blank.


When this happens, all that you want to do is unplug the receiver box from the power source for 10 seconds. After plugging it back in, allow it to download the signal and the program guide. Hope that helps!

Becki Barned
DISH Network Customer Service

Oct 02, 2010 | Vizio VO32L 32 in. LCD TV

1 Answer

My receiver wont stop recording after the program ends it will just keep recording how do i stop this


My name is Anthony Thomas with DISH Network Customer Service. This issue is usually due to a faulty program guide with "No Information Available" or incorrect information as to when the programming ends. This can be caused by a faulty Electronic Program Guide (EPG) download, a faulty box, or by signal loss. By pressing the guide button to bring up the guide, and then pressing the numbers 999 and then browse (the right arrow by select) it should give a message that says "The guide information is outdated, download from satellite now?" or something similar. Try it and see if that helps.

If not, that means there is likely a signal issue or an issue with the DVR. To check signal, Press Menu (top left corner of remote under SAT, has three horizontal lines on it), and then press 6-1-1 like you are changing the channels. That should get you to Point Dish. Check Switch will be an option on the right side. Select it and then select TEST at the bottom of the Install Summary screen that will show up. Select YES if there is a warning about TV2, otherwise it will bring up a 058 message saying to wait while test is done. The message 058 will disappear by itself. If a warning 836 message appears, your issue may require a technician due to signal loss. If not, select done to exit Install Summary, Done again to exit Point Dish, and then press the 0 button three times to select the cancel option. This should put you to an "Acquiring Satellite" Message(Attention 015/535 message) and then download the guide (Attention 330). Check it then. If it still doesn't work, the box may need replacing. If it works, you are all done! Hope this helps!

Sep 23, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Does not allow me to record a live tv showit says: error: unable to aquire program guide information what can i do to record it?


Guest,

Are you still having problems recording live TV shows? You can try unplugging the receiver from the power outlet for 10 seconds and plug back in. This will make the receiver reboot and then acquire satellite signal. Once the acquisition is complete, a program guide download will take place. Allow the download and see if the receiver will allow you to record.

If it doesn't, then run a check switch test. Press your menu button to bring up the main menu. Press 6, 1, and 1 on the remote which will take you to the Point Dish screen. Upper right hand corner of TV screen is a button, "Check Switch". Maneuver to that button and select. You will now be at the "Installation Summary" screen. At the bottom of screen, select "Test" button. Allow the test to run. After completing, it will automatically take you back to installation summary screen. Check for any errors windows. Exit completely out of all menus till you are back to "Acquiring Satellite Signal". Allow program guide download after acquisition, then check if you can record.

I hope this helps.

Ray Calo
DISH Network

Jul 15, 2010 | DISH Network DVR-625 DTV Receiver /...

2 Answers

Dish DVR recording shows that haven't been programmed to record


This may be caused by as many as three variables.

The first would be that if your neighbor has Dish Network and they have their TV2 near yours it could be picking up their recording preferences. This would create a recording specific to let's say MONSTER TRUCKS.

The next is if you notice MONSTER TRUCKS when trying to view an intended recording at the beginniong or end of the desired recording. This can occur if the start time an end time for your recordings have been set to begin before your intended recording and end after the intended program completed. You can edit this by pressing the DVR button, my recordings, schedule, timers, pick a recording from the list and press select, now press options and you will see the timer options which will allow you to manipulate the start early time and end late time among other things.

Lastly is that your program guide is out of date or the guide is totally errant. Unplug the receiver from the wall for a minute and repower it. This will force the system to update itself if it is not intefered with during this process. If after this procedure the same issue is occurring and the guide says the program you want recorded but retrurns an unwanted one then the guide is corrupted on the Dish Network side and will be repaired as soon as possible.

I hope this assists you. Thanks fornusing Fix Ya.

Jun 20, 2010 | DISH Network ViP722 DTV Receiver /...

1 Answer

Every program scheduled to record starts and ends five minutes early? So the end of the preceding program is recorded and the end of the selected program is cut off.


BigBillO,

One of the options for the DVR recordings is starting and ending before the program starts and ends. You can change this setting to your preference. To change , press the DVR button 2 times on your DISH remote. This will bring up the "My Recordings" screen on your TV. Go to "Schedule" button on the right side of the screen. Press select. You should be on the "Daily Schedule" screen. Go to "Timers" button on the right of the screen. Press select. You are now on the "Timers List" screen. Select one of the programs scheduled to be recorded and press "Select". You are now on the "Timer Schedule" screen. Go to "Options" button and press select. You are now on the "Timer Options" screen. This is the screen you can set your preference for the "start early" and "stop late" settings. Be sure to select the "Set as System Default" if you want to apply this setting to all your recordings. I hope this helps.

Ray Calo
DISH Network

Mar 20, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

I have dish network, I turn on the tv and superemposed over the channel I am watching is the guidepost screen, it says no data for this screen. At the top of this I can see part of the channel I am...


We would be happy to help you with this. Pressing either the "Cancel" or the "View Live TV" button located on the right side of your DISH Network remote should take you out of the programming guide. You also mentioned that the programming guide displays no data; unplug the receiver for 10 seconds then plug it back in. By resetting the receiver this was it will prompt it to update the programming guide information.

We hope this helps in getting things set up the way you want it. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

Jan 20, 2010 | RCA F19627 TV

1 Answer

Does not receive 110 side


Hi a_mizrahi! I will be more than glad to assist you in thhis concern. If your model 510 dvr receiver dont get the sat 110. Lets check 1st the cable connection on the back of the receiver, make sure that the cable connected on sat in is connected hand tight and check as well if the cable is going to the wall with a connector as well. Then press the menu button on the upper left of the remote, it will pop up the main menu, once you got it, press number 6-system setup, 1 installation, 3 system info, It will show the system info one. check on the field letter g, you will see sat number, ex only 119, bcoz you cant get 110, check if sat 119 is green on the buttom box, if its green then select cancel on the screen, then select 1 pointdish, select on check switch then once you are on the install summary, select test on the buttom portionof the screen. It will run a test it could be 1 of 2 or depends on the situation of your sat dish.. wait till it finish. once its finish, it will show the install summary, check if you have, input1-119-all- device name, input2-110-all-device name, or it could show this way, input1-119-odd-even, input2-110-odd-even, if you got 110 on the input after the test it means that we are almost there to fix the problem.. select cancel on the screen, cancel all the way out of the menu until it will pop up attention 015, it should show a progress up to 5 of 5 then it will download the programming guide, wait until it finish the download and it will pop up a picture right away on the tv. let check if the 110 is ok, most of the channels broadcast under 110 is your local channels and some upper channels from the sat.. press menu and then main menu willshow, press 6, 1, 3, back to system info one, check on the field g if sat 119-green, 110-green, if there is no 110 showed on the field g, cancel alll the way out of the menu, then press the power button on the front panel of the receiver for 10secs to reset the system, it should show on the front panel of the box that the power light will turn off and turn back on by itself, then it will acquire the sat signal again, it will go to the process of finishing the progress and download the program guide again, just incase the front panel reset didnt work, do the hard reset by unplugging the power of the receiver to the wall outlet for 1minute. then plug it back in, it will go to the progress again and download the programming guide.. check again the sat on the system info one, by pressing the menu button on the remote, press 6,1,3, check sat 110 is there and 119, it should be green on the button. granting still no 110 sat, select cancel, then select on the screen updates - option 4 I think, once your there, check if without my permission is selected or check, then save , cancel all the way out of the menu, once you got a picture, press the power button on the remote to turn off the receiver, leave the tv on, wait for a few secs and it will pop up attention 061, downloading vital program information, this msg will appear if your software version is outdated.. wait until it finish and once its finish the tv screen will turn black or snowy screen and no lights on the front panel of the box. push the power button on the front panel of the receiver for 10secs to reset the box and wait till it acquire the sat signal and download the programming guide, this should fix the problem, if there is no changes, please call dish network tech support @ 1-800-333-DISH, to check your sat system, there is a possibility that there is a problem on the alignment of the dish, switch or lnbf..

Sep 02, 2009 | DISH Network DVR 510 DTV Receiver /...

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