Question about Creative Labs ZEN Vision:M Digital Media Player

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REBUILDING i have not used my 30GB player for a while. everytime i turn it on it says it's re-building and then after it reaches the end doesn't so anything else...just stays on that screen like it's frozen or something...any help would be appreciated

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Everytime I connect my MP3 player it works normally but once I disconnect it it won't want to turn on and I am wondering why?

How old is your player?

Sounds like it is fine all the while it is plugged in because it is getting power via the USB port. When you unplug the player, it does not appear to be getting power from the built in (Is it built in?) battery, possibly meaning that it has reached the end of its life.

Jun 10, 2010 | SanDisk Sansa m240 MP3 Player

1 Answer

My Zen M 30g keeps rebuilding....tried to reset but it won't work...I put the pin in the reset hole and it won't do anything til I pull the pin out then it comes on but is rebuilding???? Help please!!!

Welcome to Fixya's Community.

Your Mp3 Player is Having Problem with the Firmware(Corrupted) Now you need to Upgrade it Firmware, in order to solve this problem Please follow these Steps:

  • To install this firmware
    1. Download the file into your local hard disk.( check out the link below)
    2. Close all application windows that are currently running on your computer.
    3. Connect your player to your computer.
    4. Double-click the downloaded file and follow the instructions on the screen.
  • When your player restarts after installing this firmware, the following will occur for the first time only:
    • The Rebuilding Library screen will appear.
    • Photos may take slightly longer than normal to appear.
  • This firmware supports the playback of Audible Type 2 and 4 tracks.
  • Important: to transfer Audible content, you must have AudibleManager version 5 or later installed. AudibleManager allows you to download, burn, organize, transfer and listen to Audible audio content.
The Firmware updater.

Additional Help:
Creative Zen M 30Gb Manual Guide.

Thank you for Using Fixya.
Please let me Know if you need any further Info.
Good Luck.

Nov 09, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware Problem?

If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

May 03, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Stuck on "rebuilding" screen

This should help you right here: Detach the player from the PC and turn the unit off. Then slide the power switch towards the power icon and hold the switch. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. Release the power button when the recovery mode appears. Select format (all) and select yes to format the player. After the player has finished formatting, select reboot. Then retransfer the tracks to the player as doing the format will erase the whole player.

Apr 06, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


You'll need to trouble-shoot your Zen. For detailed instructions on how to troubleshoot your Zen, click here. You may also need to replace your Zen's motherboard.

Aug 16, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer


Format your hard disk and try to see if you have a problem with one of your files which migh be causing it

Aug 16, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Rebuilding everytime turned on, not registering when plugged in

i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.

so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.

i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.

i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.

i tried to reload the firmware, but the device could not be recognized.

i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.

i reset all settings. still no improvement.

i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.

any ideas??


May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

My Creative Nomad Jukebox III will not start. At best, I can get to the EAX screen: this is accompanied by some whirring and clicking (HDD activity?) and then it freezes. On one occasion, it got past this...

I had a failed JB III that acted the same way. I thought it was the hard drive, but turns out it was the motherboard in the player. I bought a used one on EBAY, then transferred my old HDD to the new one (the JB III uses a standard notebook hard drive).

If you're not worried about losing your songs, you can remove the HDD, get a PATA-to-USB external HDD adapter (less than $10 on sale), and reformat the drive, and test the drive to make sure it's sound. If it is, then you have a new portable hard drive. Unfortunately, your JB III is now an empty shell.

This article explains how to perform the "operation" on the internal hard drive: LINK

Feb 13, 2008 | Creative Labs Nomad Jukebox III MP3 Player

4 Answers

Mp3 player

If you have a sd card in it you need to remove that and then try resetting it and then turning it on. Also you can contact disney at 888-800-0502 and they will give you download info to help reset the original settings. Good luck

Nov 08, 2007 | RCA JET S2002 MP3 Player

2 Answers

Re-Building Library

Perhaps try reloading the firmware? The following link gives the info..

Jul 28, 2007 | Dell Pocket DJ MP3 Player

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