Question about JVC GR-D20EK Camcorder

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Jvc video camera

When i turn on the camcorder it says remove lens cap but i have already removed it As soon as I switch on the camcorder in the recording mode, an error message appears on the display "remove lens cap", although it has already been removed. The message disappears immediately, but the LCD display remains black. The camcorder records sounds, but can't record images. As I live in Italy, I have contacted the local customer service, but I doubt I will get assistance from them, since I bought the camcorder in Asia about 16 months ago. After visiting a number of websites dealing with this kind of problems, I realized that my problem is a common one with several Jvc camcorder models, so is there anything I can do? Thank you so much for your advice.

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  • 5 more comments 
  • paola_to May 26, 2008

    The model of my Jvc camcorder is GZ-MG57

  • Anonymous May 27, 2008

    i've got the same problem with "remove lens cap" indication, but it was corrected when i brought it to the jvc service center near our place and ccd image sensor was replaced, it is working alright now.



    my jvc camcorder model is gr-d70as

  • QTST Jun 14, 2008

    I also have the same problem. I have yet to find a fix--however I am going to try to take it into a repair shop today since I want it for my vacation and I leave Monday morning for Cozumel.

  • Paul Sep 27, 2008

    JVC Everio GZ-MG50 Camcorder lens cap error, 26 sep 08 was wondering if this is being covered by a recall since it seems to be a common fault, if anyone can help please email me newfiee@hotmail.com


    thank you, Paul

  • GELCO32 Apr 21, 2009

    WARNING! E04 CODE WARNING! JVC JUNK!



    JVC ELECTRONICS ARE GRAP! DO NOT WASTE YOUR MONEY !



    WARNING! E04 CODE WARNING! JVC JUNK!



    CUSTOMER SERVICE NO HELP, THEY DO NOT KNOW WHY.



    JVC CAN NOT FIX E04 PROBLEM! IF E01-E07 SHOWS ON BLUE SCREEN JUST TOSS CAMCORDER IN TRASH CAN.

  • Anonymous May 18, 2009

    Thanks to pinklady544 for the info - hopefully this will no longer be a left over piece of equipment gathering dust. Below is the information I have been sent via email - you do not need the original receipt, and they pay all costs. So at least JVC (after a long time) have accepted the problem and are rectifying it.

    ---------------------------------------------------------------------------------

    Model Number: GR-D23EK

    Reported Fault: CCD Fault

    Conditions: JVC to pay parts, labour, collection and delivery charges. Unit to be returned to specification.

    Please ensure that your camera is packaged securely and ready for collection on the agreed collection date. JVC cannot not be held responsible for any transit damage due to insufficient packaging.

    Please include the following Proof Of Purchase with the camera: None

    This authorisation is valid for three months from the date of issue.

    We regret any inconvenience caused by this problem and look forward to a swift resolution. However, should you require any further assistance please do not hesitate to contact us on 0870-330-5000.

    Yours sincerely

    Eric Keane
    JVC Consumer Support Department


    JVC Europe Limited. Reg. Office: JVC House, JVC Business Park, 12 Priestley Way, London,
    NW2 7BA. Reg. No: 3537298

  • Steve Pollock
    Steve Pollock Jan 09, 2013

    Common problem! The CCD is knackered - you just have to replace it, fiddly with all those tiny screws, so if you are not confident to do it yourself, any camera shop will do it. And charge you a fortune by the way. This is the only solution though. May be cheaper to buy another one.

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There is a repir thing with certain models see below. CCD Failure/Lens Cap Warning Error JVC has received reports that in certain circumstances, the following models may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.
Please note that this offer expires on 30th June 2009 and is applicable only to failure of the CCD image sensor.
This information applies to the following models:
GR-D18, GR-D20, GR-D21, GR-D22, GR-D225, GR-D23, GR-D24, GR-D30, GR-D31, GR-D32, GR-D33, GR-D34, GR-D40, GR-D43, GR-D50, GR-D53, GR-D54, GR-D60, GR-D63, GR-D70, GR-D73, GR-DX25, GR-DX27, GR-DX28, GR-DX35, GR-DX36, GR-DX37, GR-DX45, GR-DX47, GR-DX48, GR-DX55, GR-DX57, GR-DX67, GR-DX75, GR-DX77, GR-DX78, GR-DX95, GR-DX97, GR-FX15, GR-FX16, GR-FXM39, GR-FXM393, GR-FXM40, GR-FXM404, GR-PD1, GR-SX19, GR-SX25, GR-SX26, GR-SXM29, GR-SXM30, GR-SXM49, GR-SXM50, JY-HD10.

Posted on Dec 24, 2008

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