Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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There is an i/o error on some images and music files, on WD passport external hdd

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The disk-drive inside the case is "dying".
Try to copy all the files that you can, before it's completely "dead".

Then, if the drive is still under warranty, exercise the warranty to get a free replacement.

If not under warranty, WD has a "customer loyalty" program -- take the serial-number, and buy a new Passport from WD's web-site, citing the serial-number, to get a big discount on the purchase.

Posted on Oct 05, 2010

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Posted on Jan 02, 2017

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Hi,

This one way for unlocking your WD passport but assume you will lost your data

Download wdsmartwareupdate here : http://www.wdc.com/wdproducts/wdsmartwareupdate/

Download instructions :
1- Locate you WD disk entry, click on Windows or Mac according to your operating system.

2 - Click on Download now link at the bottom and download the soft.

Unlock instructions :
1- extract the zip file you've downloaded en run the.exe.

2- select Continue to update and accept Licence Agreement.

3 - Next select Update Firmware

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hi ,

looks like u primary hard drive is inside the laptop and so should be displayed as c : drive ,

and the reason , the external hard drive is not displayed seperately is csue ., the external HD  may be added as slave to the internal HD .,

can u tell me ,make a right click on c:/ drive and choose properties : and tell the totalsize dispalyed 

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dont worry, you can recover files from WD external hard drive, you need to follow the correct steps, here's a perfect data recovery tutorial for you
Recover files from External Hard drive

The tutorial is very easy to follow as I followed it to get back my files.

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