Question about Arris DCT6200 DTV Receiver
The error code and the statement that the cable company can't access the box indicates that either the box has a hard fault or the communication path has been corrupted. A hard fault would require your cable company to repair or replace the box. The communication path can be corrupted by failure of splitters, connectors or cables, which doesn't "just happen" often but is a possibility. It sounds like the cable drop to your house is split prior to entering the house, therefore, I would recommend inspecting that area to determine if the exposed cable/splitter has been tampered with or damaged. If there are other cable access points in the house, then there are other splitters that should be checked. BTW, have you tried plugging the cable directly into your set to see if the set's built-in NTSC/analog cable tuner can receive any signal? This could help rule in/out connectivity issues or 6200 stb failure.
Posted on Oct 01, 2010
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Posted on Jan 02, 2017
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