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Hi I have a HP dv4305us that overheated, cleaned out dust removed battery did a hard start ran HDD test in bios. Quick test passed, but the comprehensive test result was #2- 07 failed. Please explain failure code? Thank You, Mike

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  • msjs422 Oct 04, 2010

    Thanks for your help. If I ever need help again you guys will be the first to know. Thanks again, Mike

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Hi,

Unfortunately, this means that the hard drive has failed and needs replacement. You could take your laptop to Bestbuy if you would like to try to possibly retrieve the data from it.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Oct 04, 2010

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Posted on Jan 02, 2017

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My HP Pavilion Entertainment PC won't boot up but displays error code 1720 - S.M.A.R.T. Hard Drive detects imminent failure.


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Hi,
Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer. If the computer has two hard drives, you should select the multi-bay test option and test each drive separately.
  1. Plug the AC Adapter into the computer.
  2. Turn off the computer and wait 5 seconds.
  3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
  4. Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools .
  5. Select Primary Hard Drive Self Test , and then press the Enter key to start the test. NOTE: The exact wording of the option for your particular BIOS may be slightly different.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion. See HP Notebook PCs - Testing a Hard Disk using the Built in Self Test for additional information.
  • If any test fails , contact HP service and support for instructions on how to order a replacement hard drive.
  • If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
  • If there is no physical problem with the hard drive or memory, then try reinstalling your Windows operating system to troubleshoot the problem.
Instruction on how to Install a new HDD
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Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer.
  1. Plug the AC Adapter into the computer.
  2. Turn off the computer and wait 5 seconds.
  3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
  4. Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools .
  5. Select Primary Hard Drive Self Test , and then press the Enter key to start the test.

NOTE:
The exact wording of the option for your particular BIOS may be slightly different.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion. See HP Notebook PCs - Testing a Hard Disk using the Built in Self Test for additional information.
  • If any test fails , contact HP service and support for instructions on how to order a replacement hard drive.
  • If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
  • If there is no physical problem with the hard drive or memory, then try reinstalling your Windows operating system to troubleshoot the problem.
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(If it will work then please vote for me).

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2. Shut down the computer if it is running.
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Brian

Perform a hard drive self test Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer. To use the HP Hard Drive Self Test, follow the steps below. NOTE: If the notebook computer is configured with two hard drives, then it may be necessary to test each drive separately.
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  2. Shut down the computer if it is running.
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  4. Press f10 when the HP/Compaq logo displays.
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