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Canon ntsc zr 65 mc

My canon digital camera has been ok but now its showing some black images, cant record. help. my email: realsam2@yahoo.com all of a sudden when I turn the camera on to record the LCD screen is black, and I can't see anything through the viewfinder. It's black in the paused and record position. Can't figure out how to fix it. Rrrrrrrrrr!!!
Please help!
lorrielmarchant@comcast.net

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2 Answers

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  • Master
  • 2,712 Answers

Looks like a failing CCD sensor or failing circuitry. Unfortunately, the only way to rectify this is by opening up the camera, which is a very complicated procedure, and I wouldn't recommend it if you have no prior experience.

You could try a reset by removing the batteries and card with the power off, wait a couple of minutes and reinsert, although I doubt it will really help.

If your camera is under warranty, it is best to contact the manufacturer directly, or the point of purchase. If it is not under warranty, you will have to get it serviced or buy a new camera, whichever works out cheaper for you..

Posted on May 26, 2008

  • Swilin Sampson
    Swilin Sampson May 26, 2008

    GOOD NEWS!!!

    This from the Canon website:

    Malfunction:

    It has been confirmed that the connecting parts of the internal wiring
    of the CCD used in affected products may become disconnected,
    especially if the affected products are stored or used in
    high-temperature and high-humidity environments. If this occurs, the
    signal is not output from the CCD normally in Shooting Mode, which may
    cause a distorted image or the absence of an image. This malfunction
    can be confirmed on the LCD monitor screen during shooting. The same
    malfunction also appears on the recorded image.



    Canon's Response:

    Effective immediately, and regardless of warranty status, Canon will
    repair, free of charge, the products listed above exhibiting the
    above-mentioned malfunction if Canon determines that the malfunction is
    caused by the CCD image sensor. Canon will also cover the cost of
    shipping and handling in connection with this repair.


    U.S. residents are kindly directed to contact the Canon Customer
    Support Center for further assistance at 1-800-828-4040. Support hours
    are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00
    AM to 8:00 PM (all times EST). Alternatively, if electronic support is
    preferred, please send your email to carecenter@cits.canon.com


    This information is for residents of the United States of America
    and Puerto Rico only. If you do not reside in the USA or Puerto Rico,
    please contact the Canon Customer Support Center in your region.


    We sincerely apologize for any inconvenience caused by this issue,
    and appreciate your understanding in this matter. Thank you for your
    support and patronage of Canon products.



  • Swilin Sampson
    Swilin Sampson May 26, 2008

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  • Video Cameras Master
  • 19,396 Answers

Check that the cap is not on, and camera is not in pc mode. Probably it is a lens fault.

Posted on May 26, 2008

  • Ginko
    Ginko May 26, 2008

    Try also resetting the camera, by pulling out batteries for few minutes, this will reset eventual electronic problems.
    If you do not get any picture from the objective then probably is a lens fault. Check if the shutter is opening, if it is stuck you can gently try to open it with your finger nail.
    If this is not the problem, then the lens gear inside is defective, or the sensor is gone. In this case, being a delicate job, I suggest calling a qualified technician in your area.


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spacer.gif camera_red_hline.gif
This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
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