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Purchased new C309a HP PhotoSmart printer principally for its DVD print capability. Able to print perform generic disk patterns onto DVDs using the essential software, BUT. most importantly, unable to import pictures to print onto disks. Also the text is very limited. I shall appreciate your response. Jess Ledbetter

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  • transcyber Oct 01, 2010

    OS = Windows 7 Pro.

    The printer software is the HP C309a PhotoEssential software that came with the computer. It is difficulty to work with but able to load the disk into the machine then print one of the 6 -8 disk with a small window for text.

    The software has a button to "Add" picture. When it is selected, the directory for my computer appears in a separate window. When the directory (My Pictures) is selected, none of the pictures that reside in that directory appear.

    I also have "SecureThing" software that prints to DVD/CDs. Not able to make it connect to the printer.

    I shall appreciate a solution.

  • transcyber Oct 04, 2010

    The pictures in /MY Pictures directory are all .jpeg. I can change these to whatever format required. Cannot determine the format of the labels in the PhotoEssential directory since not able to open it.


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What software are you using the attempt to print to the discs? It has no import image option? I will check into this further, but let me know and I will help for sure.


Posted on Oct 01, 2010

  • Tim Grayson
    Tim Grayson Oct 01, 2010

    I see, that means the pictures in that My Pictures directory are not compatible with the label software. Do you know what format the pictures are in in that directory? PNG, JPG... for example.

    I am researching some things on this printer but let me know

  • Tim Grayson
    Tim Grayson Oct 04, 2010

    I see, but it will let you open the photos from that PhotoEssential folder? I am still researching this further. Try saving them in RAW format, and even try GIF to see if those will open.



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