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We are locked out of our email address tradelinkretail@fsmail.net we cannot get any help from anyone as no one in orange can help

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  • NIGEL WILLIAMS Oct 01, 2010

    We log on the main orange web site address enter our email address and password - the message that replys after submission of the details is This account has been locked for one of the following reasons:






    Your mailbox has been permenantly locked for breaching terms and conditions.
    If you wish to query this descision please email locked.accounts@uk.orange.com



    we recently sent an update to our customers maybe 10 emails to the same company we are assuming they think we were spamming?

  • NIGEL WILLIAMS Oct 01, 2010

    hi tim what do you think we are absolutely desperate to access this but nobody seeems to be able to help??

    nigel

  • NIGEL WILLIAMS Oct 01, 2010

    WWW,ORANGE.CO.UK Hosts our email which is tradelinkretial@fsmail.net we have been permanently locked out without reson how can we retrive our emails from this site

  • NIGEL WILLIAMS Oct 02, 2010

    both of these numbers relate to either broadband or phones , so not really any help

  • NIGEL WILLIAMS Oct 02, 2010

    sorry pal been busy trying to fix it this end but getting desperate now please
    Nigel

  • NIGEL WILLIAMS Oct 02, 2010

    sorry pal i didnt realsie thats how it worked but desperate now to get this resolved

  • NIGEL WILLIAMS Oct 02, 2010

    so thats it were ,,,,,,, yeah

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4 Answers

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If someone has hacked your account then there is no chance to get your email account back. While if it is a technical problem then the service provider could help. And as you say that they are not helping means that the account has been hacked. Sorry about your predicament but no one can help you. The account belongs to a person who has the password.

Posted on Oct 02, 2010

  • Rinoo Kumari Oct 02, 2010

    In my country, India, we have a Consumer Forum, where we can call the representative of the erring party. The Forum hears both the sides and then gives a judgement which is as good as a court ruling. People can be jailed as well. I am sure that similar organization must be available in your country as well. Please approach it and seek justice. If Orange is trying to avoid your query then they will have to address it when the forum demands.

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You better contact the Customer care through the following numbers and clarify the reason why you've been locked out:

0844 873 8586 (every day 7am-11pm)
or
0844 412 2202 (Any Time, every day 8am-10pm)

Good luck.

Thanks for using FixYa.

Posted on Oct 01, 2010

  • Lebanon Raingam
    Lebanon Raingam Oct 02, 2010

    What about this? 07973 100439

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For that you need to contact your email service provider because they blocked your email address on server call them and request them for enable your email id again. then they enable it then you can access your emails and take backup of inbox. You can call customer support of orange on below number. 0844 873 8586 Let me know if you need further assistance. Thanks for using FixYa.

Posted on Oct 01, 2010

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Do you get a particular error while trying to access the mail? Are you just trying to log in through http://fsmail.net ? When you say noone at orange can help, why not, it looks like orange is providing the hosting service for this email, they would definitely be the ones that I would think could figure out why it is having issues.

Let me know exactly how you are locked out of the email, does it say bad password, account locked, what does it say? And all other fsmail.net accounts you have work? Or is this the only fsmail account you have?

Thanks
Tim

Posted on Oct 01, 2010

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    I don't understand why you never replied to me previously lol, we could have had this fixed by now.



    Tim

  • Tim Grayson
    Tim Grayson Oct 02, 2010

    Sadly it's too late for my to help, you already rated my answer as poor, or didn't accept my solution, so it gave me the 2 thumbs up out of 4 thumbs response (as you can probably see) - so I am not allowed to help you any longer.



    Wish you would have worked with me before rating me,

    Tim

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