Question about Quantum SuperLoader 3 LTO-3 Tape Drive

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I can't remove the left magazine from a Superloader 3. The unit has failed and I need to remove the tapes. The eject magazine does not work, it doesn't pull the drive gear back.

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I found this solution on line and it worked for me. Believe it or not I used a butter knife and stuck it between the magazine and mail slot close to the bottom. You will hear a click and the magazine will pop out. It is like using a paperclip for a stuck CD. Make sure you power the device down and unplug it.

Posted on Dec 02, 2010

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Posted on Jan 02, 2017

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IBM TS3200 tape Library error code 9E 09 Hi There


OK if you are in the UK then defiantly try going to http://tape-drive-repair.com/ for them to help as these can be a pain to seat the picker correctly and you might well need parts anyway.

However if you are in the US and are unable to do that:-
Dissconnect the power.
Gently raise and lower the picker by hand and again check for any obstructions.
Sometimes the picker comes off its rails or skips a gear.
You can also try raising the picker to the very top before lowering again - make sure the picker is totally level when it returns to the bottom.
This is the same unit (in effect) as the dell TS4000 so that might also give you another search term when googling the issue.
These units are great libraries but you must be very gentle with them when doing this sort of procedure as it is easy to bend and break things.
Also make sure the library is totally square in the Rack - i have one unit where the customer had one corner 1U too low in the rack but the library had still managed to be screwed into the rack. Because the library was no longer square, things started to jam and fail to pick tapes. Once square again all was well.

Sep 03, 2013 | Computers & Internet

Tip

Ejecting magazines from the LTO3


If you need to remove a magazine or both, you can always stick a credit card or hotel room card between the slot on either the left or right of the LTO3 display, this will disengage the lock allowing for one or both magazines to open. Normally you can only remove one magazine at a time.

on Jul 20, 2009 | Quantum SuperLoader 3 LTO-3 Tape Drive

1 Answer

Hi I need to manually remove a tape from a quantum 3 superloader. The tape appears to be stuck in the drive


Hi Adrian

I would suggest sending it to www.tape-drive-repair.com for them to fix as once the tape has been removed you will still probably have the original fault that caused the tape to get stuck.

If you do try and remove the tape yourself be extremely careful as those drives are very easy to break the load mech and tape leader assy if you dont know exactly how to remove them.

Bear in mind the tape may not actually be stuck though!

Try powering off and on the loader with it disconnected from the server just in case it is your backup software not letting the drive eject the media as this is a common issue (where the software tells the drive it is using the tape (or hasnt finished with it) and stops the eject button from accidental operation)

Aug 17, 2009 | Quantum LTO-3 (BHWCXEY) LTO-3 Tape Drive

1 Answer

Elem Table Bad (2B) error


The element error usually points to the drive, the best thing is to do is run the full diagnostics for the drive, and see what other hardware codes you receive, if it still points to 2b, then it is either the drive or the solenoid of the magazine failing. If you have a two magazine setup, just reverse the other magazine and test it that way.

Apr 16, 2009 | Quantum SuperLoader 3 LTO-3 Tape Drive

3 Answers

Tape stuck in drive


The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.

Jan 29, 2009 | Quantum SuperLoader 3 LTO-3 Tape Drive

2 Answers

Quantum superloader not showing in windows device manager


First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

Nov 13, 2008 | Quantum SuperLoader 3 LTO 2 Tape Drive

1 Answer

Replacing tapes


Hi,

if the back up job has completed it should eject or
you should be able to tell the software you are using for a back up to eject.
or there should be an eject botton on the front of your tape drive.

Good Luck

Oct 30, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

1 Answer

Quantum Superloader remove jammed tape


You have to disassemble the unit and remove the tape. Chances are it's stuck in the carousel (the round thing at the front that spins tapes and plugs them into the drive).

May 06, 2008 | Quantum ATL SuperLoader Ultrium Tape Drive

2 Answers

Loading Media


Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

Mar 05, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

2 Answers

Getting error message "Bad element"


you have to open the bottom and turn the motor or gears , just be sure to turn the cartridge gears too to wind the tape back in

Jan 18, 2008 | Quantum SuperLoader 3 LTO-3 Tape Drive

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