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NVIDIA software How do you get support from this online NVIDIA software and hardware seller? I purchased the PureVideo Gold software from their site 2 days ago, but I paid for it with Paypal instead of using a credit card because they recently accept it now. Now after I try installing the program, it asked to input my name, email, and the last 4 digits of the credit card at the time of the order and then finally the serial key after that which I have from their auto email, but since I didn't pay for it with a credit card, obviously I can't enter any credit card info because I didn't use that form of payment. I submitted them the problem at their 24/7 website, but I don't get any reply in 2 days. So, if I try to skip the credit card entry and go to the serial key, it says a piece of information is incorrect. How am I suppose to load and activate it with out using a valid last 4 digit credit card that it insist is needed that I never had? Apparently, the transaction goes through the Digitalriver for payment. Where can I find a phone number for NVIDIA or Digitalriver to call them, so I can get this software loaded?

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  • Dennis Carey May 26, 2008

    I can log into findmyorder.com and the order info is there and the download link is there and also the serial key. I download the software and download it and ran it, but it does ask for these 3 pieces of info to activate and install it.Like I said, I have no CC info since I paid it with paypal. I don't know how to get into installing it.

  • Dennis Carey May 26, 2008

    I do have a credit card account in the system with paypal as a backup. I never tried it though.

  • Dennis Carey May 26, 2008

    it says: Order Date: 5/24/2008
    Order Status: Order Complete

    NVIDIA_PureVideo_Decoder_Retail_1.02-223.exe

    Unlock Code: ****-****-****-****-****-****-2ED8
    1 User License
    Electronic Download

  • Dennis Carey May 26, 2008

    It says one of the items you entered is invalid.

  • Dennis Carey May 26, 2008

    Yes, it didn't work

  • Dennis Carey May 26, 2008

    I got a phone number from Digital River for what he says is the NVIDIA support. Couldn't contact them at the present time. It is 1-800-797-6530.

  • Dennis Carey May 26, 2008

    I finally got tech support from the NIVDIA forum. He said where it says to enter the credit card, just click the spacebar 4 times and then enter the serial on the next window. I couldn't believe it. THAT WAS IT! It loaded. Well... Hurray!

  • Dennis Carey May 26, 2008

    I got a reply from the NVIDIA support forum and said I just had to click the spacebar 4 times before you enter the serial key. Then it excepted it and loaded and activated. This is great!

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Have u tried entering the last 4 digits of your paypal account instead of the credit card if not give that a go

Posted on May 26, 2008

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You can add a credit card to your paypal account and try using the last 4 digits of the card then.

Posted on May 26, 2008

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Hello,

Did u check their no in their website properly ???

Posted on May 26, 2008

  • Kanth raj
    Kanth raj May 26, 2008

    Digital River Ireland Limited
    Level 0 Block 4
    Westpark
    Shannon
    Co. Clare, Ireland
    + 353 61 230 000 phone
    + 353 61 230 001 fax

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