Question about Hasbro Fur Real Friends Smores Pony

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I need to ship the smore pony. How do I get the head off. It seems to have a zipper that has some kind of keeper on it that prevents it from unzipping. Any suggestions.

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That zipper is very difficult to get open, there is a plastic clasp that is holding it in from the top. You can try to break that clasp of, even though it really should not be done, you can if you absolutely need to. It was made to never really come apart. If possible you may need to "build" a custom box by combining multiple boxes to ship this item. Or a larger overall box, I personally can't recommend that you take it apart.

Thanks
Tim

Posted on Oct 01, 2010

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My butterscotch pony's head doesn't look to its right, only left, won't go into ride mode, and I pressed the button on the zipper to release it so I could take off the head cover but it won't release.


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Good news: the head doesn't need to be unzipped to replace the batteries =) Turn her upside down, you'll see a velcro area on her belly, open that and the battery compartment is inside. Unscrew it, slide it out and voila, replaces the batteries, then put it back together in reverse =)
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