Question about Microsoft Windows Vista Ultimate Edition

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Plugged in USB device before installing proper software

I messed up with an external hard drive by plugging it in my laptop before installing the software that came with it(the hard drive). When I did that my laptop automatically did something to find software to work with the external harddrive. However, the external hard drive will only work with the software it came with.
Because of that situation whenever i plus in the external hard drive it will run on the software my computer gave it as opposed to its actual hardware...basically stopping me from accessing it.
The computer help and support section specifically said not to plug in the device before installing the sofware that came with it. But it didn't say what to do if you did.
I was wondering if there was any way to make it so I could stop my usb devices from running on whatever software my laptop gave them.

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  • Brandon Chinn May 26, 2008

    I did install the software that came with the external enclosure (for the hard drive) but it keeps running on what the computer gave it rather than the correct software from the disk.

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You can uninstall external drive and then reinstall

Posted on Apr 11, 2009

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You can also inserting the cd/ dvd in rom of your laptop then it will asked the windows installation then instakk windows

Posted on May 26, 2008

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Replacing a Defective Hard Drive You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services
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Ensure that the data cable is working properly.


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Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


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