Question about Dell Inspiron 5160 Notebook
Laptop does not recognize my western digital external harddrive "My passport Essential" 160GB. my home PC does recognize drive, so it is in working order. Both computers run on XP. WD could not fix problem and told me it's an USB problem with DELL, Dell refuses to help me unless I pay a 40 dollar technical support fee.
i read that many laptops have problems with not having enough power in the ports. could that be my problem?
There is no enough power in you USB port. I was have similar problem with my old PC (Duron 1.3GHz, I don't know what motherboard).
When I conected HDD (My passport Essential) to USB (there is only USB 1.1 port on this MB, and probably if you have USB 2.0 you will have no problem), hardware wizard is started, looking for drivers (which are not needed to install portable HDD), and then I have message like "unrecognized USB device ...".
SOLUTION: On this MB there is 6 USB 1.1 ports, but only 2 are connected on case (with plugs on case outside), others are on MB and if you have cable you can use it. In my BIOS all 6 were turned on, and I think there must be a problem with power on chip (you have some power divided with 6 ports, and this is not enough for HDD).
I turned off my other USB ports in BIOS, and left only fist two, and HDD is now in my computer ....
Posted on Nov 10, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Jan 03, 2014 | Western Digital 1TB My Passport Essential...
Jul 14, 2012 | Western Digital Passport Computers &...
3 beeps its searching for a connected device
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps you
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