Question about Dell Inspiron 5160 Notebook
Laptop does not recognize my western digital external harddrive "My passport Essential" 160GB. my home PC does recognize drive, so it is in working order. Both computers run on XP. WD could not fix problem and told me it's an USB problem with DELL, Dell refuses to help me unless I pay a 40 dollar technical support fee.
i read that many laptops have problems with not having enough power in the ports. could that be my problem?
There is no enough power in you USB port. I was have similar problem with my old PC (Duron 1.3GHz, I don't know what motherboard).
When I conected HDD (My passport Essential) to USB (there is only USB 1.1 port on this MB, and probably if you have USB 2.0 you will have no problem), hardware wizard is started, looking for drivers (which are not needed to install portable HDD), and then I have message like "unrecognized USB device ...".
SOLUTION: On this MB there is 6 USB 1.1 ports, but only 2 are connected on case (with plugs on case outside), others are on MB and if you have cable you can use it. In my BIOS all 6 were turned on, and I think there must be a problem with power on chip (you have some power divided with 6 ports, and this is not enough for HDD).
I turned off my other USB ports in BIOS, and left only fist two, and HDD is now in my computer ....
Posted on Nov 10, 2008
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