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HP dv6835tx Notebook with Visa Ultimate 64-bit will not shut down

Hello,

I have a brand new HP dv6835tx laptop running Vista Ultimate 64-bit. When I choose Shut Down it does not shut down completely. The blue lights above the function keys stay lit and I can hear the fan still running. I am definitely choosing Shutdown (not Sleep or Hibernate etc). Windows tells me it is "Shutting Down", the screens goes black, the hard drive stops spinning but the lights remain lit. If I press the power button nothing happens. If I hold down the power button for 3-4 seconds the blue lights will go off. Then when I start up it sometimes tells me "Windows did not shut down correctly" where I can choose to start in safe mode etc.

I have just restored to the factory settings which is a process where you insert 3 DVD's and it totally clears the HDD and restores the image of how it arrived.

The problem still exists. This means that the fault is not caused by me playing around with settings or any software that I have installed. The problem is with the base installation of the machine.

Please help as I am going mad trying to get this laptop to shut down correctly to avoid killing my battery.

Thank you in advance.

David.

Posted by on

  • dsmtech May 27, 2008

    I am definitely clicking on shutdown. The same button as shown in your shutdown.jpg.

  • dsmtech May 28, 2008

    No luck I am afraid. Time to go back to the HP help desk.

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  • 187 Answers

From what you've described, it sounds like you are clicking the Standby button, instead of the actual shutdown option. On the Start button, you will see (from left to right); Left: Start Search Middle: Standby Middle: Lock Right: Arrow Clicking the arrow will show you the Shutdown menu option; http://blogs.chron.com/techblog/archives/shutdown.jpg

Posted on May 26, 2008

  • Steven Burn
    Steven Burn May 27, 2008

    In that case, check your Power Management settings.

    Click Start > Run and type: powercfg.cpl

    1. Scroll down to "Power buttons and lid"
    2. Expand Start menu power button
    3. Change the function from "Sleep" to "Shut down"
    4. Click Apply

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