Question about Microsoft Zune JS8-00001 Digital Media Player

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Installation i did a system restore but i cudnt reinstall my zune

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I would check this website first to see if it covers the particular error that you are getting:
http://support.microsoft.com/kb/944938?sd=zune

Sometimes after doing a restore, you must restart your computer for it to work properly.

If it is still not working,
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Posted on May 26, 2008

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I recently intalled new Zune software for Vista, but my Zune player does not synchronize with my system.


If it doesn't connect, I suggest uninstalling and reinstalling the Zune software.
Try to use a different USB port you haven't used before, so Vista will reinstall the USB drivers for the specific port.
If that doesn't work, with the Zune in, go to Device Manager and uninstall and reinstall the drivers that are installed for in the DM.

Jun 11, 2011 | Computers & Internet

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My zune is displaying error 5 message and i have tried everything and my computer wont recognize my zune im lost please help


http://support.microsoft.com/kb/926993
It's a fatal error and they want to fix it.
If you want to try to fix it (when you do things like this you can mess up and brick your zune but if you follow directions you should be fine) enter recovery mode and restore from scratch. You will lose everything on the zune including firmware but it will restore from the computer and should work regardless of what the issue is. When it restores it will reinstall your firmware apps music anything synced. It is a very common fix on iphones (called dfu mode). I would need the model of your zune to tell you specific instructions but look up how to enter recovery mode (or how to reset) for zune in youtube with your model and it should have someone showing you how. Good Luck!

Jun 03, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Listen i just got a new zune hd 16G and i downloaded the software from the site and after installation i click on the icon and it says microsoft zune has stopped working. it will notify if a solution was...


Hi if re installing the firmware does not help try reinstalling the Zune software on your computer if thats not it then Zune should replace the player being as you just bought it.


If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 05, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

How do I restore my devices firmware for my zune 30gb


How to restore your Zune device software:------------
When you restore your Zune device software, the startup partition and the data partition are removed and rebuilt. In addition to removing the Zune device software, this process also erases all audio, videos, podcasts, and pictures that are stored on the Zune device.
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.

After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.

To restore the Zune device software, follow these steps:
1. Set the Hold Switch to unlocked.
2. Press and hold the Back button at the same time as you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons.
3. Immediately after you release the buttons in step 2, press and hold the following special button combination, depending on your Zune model:• If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.
• If you have the 30GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.

Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC."

4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.
----------- Click this link directly for more troubleshooting:-- http://support.microsoft.com/kb/944909 -------- If error problem while restoring then click this link below:-- http://support.microsoft.com/kb/945278 ---------- Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 03, 2010 | Vacuums

1 Answer

My zune kills my laptop!


You need to either uninstall and reinstall the Zune software, test the usb ports with other devices to see if they kill the laptop and update the usb drivers if it does, or restore your computer, since it could either be a corrupted Zune driver, corrupted USB driver, or an issue with your operating system.

Oct 05, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My zune is not recognized by my pc


Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

Oct 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Can't put music on zune!


1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

Sep 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune reset


Hi I can help you this is how. BUY A 4G ZUNE!!!!! cause your 30g zune is broken or something, or reset everything and instal it again

Jan 13, 2009 | Microsoft Zune JS8-00001 Digital Media...

34 Answers

PC will not detect my zune.


Hey!! I just fixed mine! I had recently installed drivers for a PS3 controller, and for some reason those were conflicting with the Zune.

To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

Dec 04, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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