Question about SanDisk Sansa e260 MP3 Player

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Battery ill not charge all the way

I have plugged in my sansa to charge it and it will not charge all the way i called the help line but do not understand how to fix my problem. is it better to get a new battey or can it be fixed another way PLEASE HELP

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Posted on Jan 02, 2017

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2 Answers

Battery wont recharge-


Below are some things to check for when charging your Sansa player:
USB Cable Make sure that the USB cable is properly plugged in and use the original cable that came with your player. Make sure the computer isn't entering hibernation or sleep mode while the device is connected. The computer must be ON in order to charge your player. USB Port 2.0 Make sure the player is connected to a USB 2.0 port (1.1 occasionally causes charging problems). USB Port location Try plugging into different USB ports (i.e. USB port in the back of the computer); occasionally the front USB ports have limited power to charge up the device. Battery Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery. Latest firmware Depending on what Sansa player you have, make sure it's up to date with the latest firmware. AC charger (optional) AC chargers (sold separately) have a 500-1000 milliamp max output, which provides much better charging ability than a USB port. These accessories are available on our online store.
To Remove the Battery... 1. Remove the back on the e200 by removing the 4 screws. 2. Lift off the back by using a finger nail or a small flat head screw driver. It will not take a lot of force to remove. NOTE: When replacing the e200 battery be sure that the contacts on the battery line up with the contacts on the player. 3. The battery has three gold contacts on one end of the battery, which is near the words SanDisk Sansa. Be sure these contacts match up with the three gold contacts on the back of the player. 4. Lightly push the lined up battery up against the contacts of the player until the bottom end of the battery can be pushed into place. 5. Replace the lid to the back of the player and then plug the player into the computer using the Sansa cable. 6. Once the player has connected to the computer and is ready to be used or says "Connected", unplug the device.
NOTE: If the device goes directly to a black screen after unplugging it, then the battery has been replaced incorrectly. Take the back off the player once again and flip the battery around and the e200 device should work properly.

May 31, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa Express won't charge or connect to my computer!


try leaving it in the computer charging over night... if that doesnt work, call custumer care!

Jul 22, 2009 | SanDisk Sansa MP3 Player

1 Answer

What is the proper time line to charge my Sansa c250 battery


i herd this worked for sansa players. if u right click the player in my computer on a pc than chose propertys it will show batter charge.

Jun 23, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sanDisk Sansa Clip MP3 Player will not charge anymore. At least not on the computer I'm on. I have had it hooked up to charge for 2 days now and nothing. Why is this and how can I charge it?


This is direct from the sansa FAQs at http://www.sansa.com/support/sansa_clip/faqs 02. Why won’t my Sansa Clip charge when I connect it to my computer? USB Cable
Make sure that the USB cable is properly plugged in and use the original cable.

Computer in Hibernation mode
Make sure that the computer isn’t entering hibernate or sleep mode while the device is connected. The computer must be on in order to charge your player.

USB Port 2.0
Make sure your player is connected USB 2.0 port (1.1 occasionally causes charging problems).

USB Port location
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device.

Battery
Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.

Latest firmware
Make sure to update firmware by downloading and installing the Sansa Firmware Updater.

I hope this helps, and don't forget to rate the answer.

Mar 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Won't come on


Your device battery might be defective..since you said the device is not charging when you connected to the computer..Ill strongly recommend that you call sandisk to see if they can set up an RMA for you...I hope that helps..
The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Sep 25, 2008 | SanDisk Sansa MP3 Player

1 Answer

Sansa Doesnt Charge


You tried everything that could be done. There is an internal component that is defective that will not allow ANY battery to keep a charge. Find out from Sansa if you are still in warranty.

May 07, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

SANSA 250 E BATTERY


I found that Best Buy has an MP3 help line number, they were very helpful and solved the problem quickly. The solution was to hold the menu button for 20 seconds, this resets the program and the sansa turned on automatically.

Mar 03, 2008 | SanDisk Sansa e200 MP3 Player

4 Answers

Sansa E250 Battery Low always when charged fully


is it connected properly?there should be a green line going back & forth on a "battery" if the battery is no good,theyre cheap on Ebay.Make sure its new,check shipping costs as they vary.Open up the back-4 screws.Lift out battery.FULLY recharge.Very easy.

Jan 07, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Lines running up and down screen!


Call technical support, they will be able to resolve your issues with some files.

Sep 01, 2007 | SanDisk Sansa e260 MP3 Player

4 Answers

Sansa won't charge or load.


Plug it into the computer (the cord you would use to charge it and transfer files), and hold down the power button for at least 15 seconds. The Sansa should then begin to turn on and start charging. :)

Aug 07, 2007 | SanDisk Sansa e250 MP3 Player

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