During the middle of a movie my video connection was lost and a message appeared saying "incompatible video signal. check output video settings." I stopped the player and shut the power down because I couldn't get a video signal. When I turned the player back on the words "power on" displayed and then the player freezes. I can't do anything past that point with the player or remote. I can hear the disc spinning and then nothing. I'll unplug all systems and then restart my player again only to get the same result. To sum it up, the power turns on and then the player freezes immediately. Please help
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
After reading over your owners manual I can only offer once piece of advice. You should be able to reset your system by unplugging it from the power fully for 60 seconds. This is usually used during a power interruption or surge, but may assist in this case as well.
Did you put a splitter onto the cable signal? If yes, the signal is attenuated to much and there simply isn't enough signal for the recorder to decode. Call your cable company and request a signal amplifier be placed on your line. It's usually free.
There are several possible issues at play whenever the lost video message appears.
First, have cameras lost power? If you powered cameras through a central power source, inspect it and verify it is working
If you powered cameras through a plug in transformer, touch it, if warm it is working
Next touch the cameras, are they warm? If so, they have power.
Once you have determined cameras have power, disconnect power for several minutes. Turn power back on, if cameras respond and send video, your cameras have likely suffered damage from a power surge and are near failure.
If you have access to a small tv with an RCA video in jack, you
can test this by leaving the camera powered, run a short length of cable from the tv to the camera. We use hand held mini monitors to test this, but they are pricey,
It is most likely that have power surge damage and the cameras need to be replaced
pressing and holding the PAUSE button on the front of the DVD player for 5 seconds. (this is the one that worked for me) Hurray!
pressing the PROGRESSIVE button on the front of the DVD player or P.SCAN button on the remote control to disable the progressive signal.
power off the DVD player and press 369 using the number buttons on the remote control, then power back on the DVD player.
moving the VIDEO OUT switch on the back of the DVD player to the INTERLACED position.