During the middle of a movie my video connection was lost and a message appeared saying "incompatible video signal. check output video settings." I stopped the player and shut the power down because I couldn't get a video signal. When I turned the player back on the words "power on" displayed and then the player freezes. I can't do anything past that point with the player or remote. I can hear the disc spinning and then nothing. I'll unplug all systems and then restart my player again only to get the same result. To sum it up, the power turns on and then the player freezes immediately. Please help
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Barbara, your dvd player needs to be either on channel 3 or 4. If you have a local channel 3 or 4 switch it to the one that is not local. Or it could be a video 1,2 or 3. Just keep using the remote in that format and you will find the signal.
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
Did you put a splitter onto the cable signal? If yes, the signal is attenuated to much and there simply isn't enough signal for the recorder to decode. Call your cable company and request a signal amplifier be placed on your line. It's usually free.
it might be that you are playing a dual layer dvd in the player. The player needs to focus on the second layer of the movie, and that might be why the dvd freezes. Leave it there for a while and the dvd should continue if it is this situation.
Remove and replace the graphite grease from the laser transport worm
gear assembly (use the correct Technics stuff), replace the worm gear
drive belt, and ensure that the tension spring on the C-shaped plastic
piece that rides the gear is OK
pressing and holding the PAUSE button on the front of the DVD player for 5 seconds. (this is the one that worked for me) Hurray!
pressing the PROGRESSIVE button on the front of the DVD player or P.SCAN button on the remote control to disable the progressive signal.
power off the DVD player and press 369 using the number buttons on the remote control, then power back on the DVD player.
moving the VIDEO OUT switch on the back of the DVD player to the INTERLACED position.