Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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Printing works fine with a windows 7 wireless set-up but scanner won't function

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You will need to download the Windows 7 driver
from your scanner maufacturers website. It will be under the support section on the page. Hope this helps & please remember to rate my answer. Thanks.

Posted on Oct 01, 2010

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When you say :"identical" do you mean the same unit, or another unit of the same model? I experienced the same issue after moving, with a new "identical" model modem/router provided by the ISP. Until the provider replaced the router with another "identical" one I couldn't get the wireless printer (HP in my case) to connect no matter what I did either using the WPS function or entering my network settings manually. Other wireless devices worked okay.

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I have just bought a HP Photosmart plus B210 printer. I have installed it ok and it is wireless connected. everything seems ok for printing but when I try to scan to Paint shop Pro 7 or from Word 2003 it...


Hello Carol,

The first thing you want to do is check to make sure the scanner driver is installed properly and working.

If you are running Windows XP or Vista; go to Start Menu \ Control Panel \ Scanners and Cameras
NOTE: For Vista user you must select "classic view" in control panel to see scanners an cameras.

For Windows 7; go to your Start Menu, in the "search programs and files" section (found below "all programs") type in "scan". You will see a result for View Scanners and Cameras.

Now you should see the HP scanner here. If it is not here then you need to reinstall because the scanner was not installed properly. If the scanner is here, right click on it and select Properties. (For Windows 7 you do not have to right click, you will see Properties at the bottom of the window).

In the properties select "test scanner". If this test fails, the driver is not working and you should uninstall and reinstall the HP.

If this test works then the driver is properly installed. HP should have provided you with some sort of scanning software, try scanning using that. You can also try scanning using Windows Fax and scan (for windows 7), Windows Photo Gallery (Windows Vista) or the Windows Scan wizard (Windows XP).

Thanks,

Pat

Nov 07, 2010 | Office Equipment & Supplies

1 Answer

Cannot coonect SCANNER (HP Officejet 6500 wireless) to my Windows


I have seen alot of problem/posts concerning HP AIO's and software issues. Typically some of the functions won't work or not recognized by solution center. Try a complete uninstall of all associated printer software, run registry cleaner if you have it, restart, then try completely uninstalling your Antivirus/firewall software. I have seen that just disabling Antivirus/firewall still causes faulty installations. Now, reinstall your printer software/drivers and connect cables only when told to do so. Some reason the AV/FW software blocks some of the AIO's apps from completely installing.

Hope this works...Good Luck!

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I have the same problem and the same printer. I;ve tried everything including an internet chat with HP which solve nothing. In OS X it works fine. Howeverr when I turn to Windows 7 in Paralles i can scan documents as long as the USB is attached and only after i restart the printer. I can't use the wireless functions for scanning. There may be a conflict between Windows 7 and OS X running on two different networks.

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Wireless printer communication unavailable via USB


Hi. Hope you got it working fine now on your Windows 7. If not, go to Start Menu > Devices and Printers > right click on the Lexmark print object > Troubleshoot. Make sure the printer is on and is still connected to the computer via the usb cable.

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I have a Canon MP620 Wireless all in one printer - it is printing and copying fine, but whenever I try to scan, it aborts due to scanner driver. It was working perfectly until I installed Windows 7...


If you upgraded from Windows Vista to Windows 7 on the same computer, did you uninstall the MP620 drivers first? If not, the old driver files can be causing the problem.

To correct, go to this link, type "windows 7" in the search box in the center of the screen, and click on the Search button. Now click on the link "ERROR: Cannot communicate with printer after upgrading to Windows 7". You will have a step-by-step procedure for uninstalling the old files and downloading/installing the Windows 7 drivers (printer and scanner).

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There isn't currently a Windows 7 driver available for this machine. You can attempt using a Vista driver or the driver may be available embedded within the Windows 7 software. Worst case, you can use a generic driver such as the HP Laserjet 4 driver. Using this driver should get you printing but may not allow machine specific functions. It is available from within the Windows 7 software.

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